Position: In-Service Support Engineer
Level: Junior to Mid
Location: Newport, Rhode Island
Telework: Hybrid remote/onsite, with typical set schedule at Government facility
Travel:
Salary: $100k-$116k
Position Overview:
We are seeking an In-Service Support Engineer to support submarine network modernization efforts. In this role, you will analyze Fleet trouble reports and provide both remote and on-site technical support to resolve issues. You will also implement corrective actions, support inspections and STIG remediation, provide training to personnel, and deliver 24/7 operational support as required.
Responsibilities of this position include, but are not limited to:
- Analyze Fleet software trouble reports, troubleshoot reported issues, and develop recommended solutions, delivering Fleet Support Recommendations.
- Provide remote and on-site field support to diagnose and resolve complex hardware and soft-ware problems aboard submarines when issues cannot be corrected remotely.
- Implement approved corrective actions and revise technical documentation asrequiredto re-store system compliance.
- Support Site Assisted Visits (SAV) and Cybersecurity Inspections (CSI) by reviewing STIG find-ings, troubleshooting issues, providing remediation recommendations, and preparing daily status reports.
- Provide On-the-Job Training (OJT) to military ship's force personnel on the operation and maintenance of the submarine tactical network.
- Support 24/7 watch bill operations during Technical Insertions, fleet exercises, and wartime readiness activities, delivering technical recommendations and end-of-shift status reports
Required Qualifications:
- Bachelor's orMaster's degree in Computer Science, Engineering, Mathematics, or a related technical field
- Three (3) years of experienceproviding network help desk support including on-board techassistsonboard navy platforms
- NAVSEA Alteration Installation Team (AIT) level 1 certified. Level 2 certificationrequiredwithin thirty (30) days of award.
- Active Secret clearancerequiredwith eligibility for Top Secret/SCI access and work in classified environments including SIPRNet and NATO systems
Preferred Qualifications:
- Experience in RHEL, Windows Server,Windows Client, VMWare, Ansible,Cisco, NETSEC, DoD PKI, Aruba, CloudcomputingCMProand JIRA
- Experience providing remote networkhelp desk support for navy submarine platforms
- NAVSEA AIT level 2 certified with mostrecent training completed 1/1/2025 orlater
Best-in-Class Benefits & Work-Life Balance
- Industry leading PTO package, starting at 15+ days annually.
- Seven (7) paid company holidaysannually, including New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
- 100% employer-paid employee coveragefor Medical, Dental, Vision, and Basic Life Insurance.Employees enrolled in XSITE'sHigh DeductibleHealth Plan (HDHP) are also eligible for aHealth Savings Account (HSA)with employer contributions.
- Eligibility toparticipatein XSITE's401(k) retirement planwith up to a 6% employer match.
- Eligibility to receivetuition reimbursementofup to $5,250per year for job-related education.
- University of San DiegoEducation Benefitsof 10% tuition discount on select online degree programs and 25% discount on certificate programs.
- Cell Phone Stipend.
- Hybrid work environment.
- As well as employeeadd on benefitsoffered via ADP.
Stability & Long-Term Growth
- Prime contract holderwith long-term stability
- Mentor-Protégé JVpartnership with a major defense company
Career Advancement
- Rapid growth (300% YoY) with opportunities forleadership and upward mobility.
