About the RoleWe're looking for an Implementation Manager to own the end-to-end onboarding and implementation for new Closinglock SMB customers. You'll serve as the primary point of contact from contract signature through go-live, ensuring customers are set up for long-term success with our platform. This role is highly cross-functional and customer-facing. You'll work closely with Sales, Customer Success, Product, and Engineering to deliver smooth implementations, manage timelines, and build strong relationships with our customers.
What You'll Do- Own and manage the full customer implementation lifecycle, from kickoff to successful go-live
- Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals
- Lead customer kickoff calls, training sessions, and configuration meetings
- Develop and manage implementation plans, timelines, and deliverables
- Identify risks or blockers early and proactively drive resolutions
- Coordinate with internal teams to support technical requirements and integrations
- Educate customers on best practices to drive adoption and long-term success
- Maintain accurate documentation and updates within CRM and internal tools
- Continuously improve implementation processes, playbooks, and documentation
What We're Looking For- 3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred)
- Strong project management and organizational skills with the ability to juggle multiple implementations at once
- Excellent communication skills - you're confident leading calls and explaining complex concepts clearly
- Customer-first mindset with a focus on delivering a great experience
- Ability to work cross-functionally and thrive in a fast-paced, growing environment
- Comfortable with learning new software quickly
This is a full-time, in-person position in our Austin, TX office.Perks & BenefitsAt Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:
- Competitive salary
- Equity compensation
- Medical, dental, vision, and life insurance
- Unlimited PTO
- 401(k) match
- Maternity/paternity leave
- Fully-subsidized downtown parking
- Weekly lunch stipend
- Full access to onsite gym and locker rooms
- Monthly team get-togethers (Lunches, social events, sports outings, etc)
