The Implementation Manager leads the end-to-end onboarding of new employer groups for our Employee Benefits products, including Life, Disability, and Supplemental Health. In this client-facing role, you will serve as the primary point of contact for clients, brokers, and internal partners-ensuring accurate plan setup, timely delivery of contracts and bills, and a seamless transition to ongoing service teams. Your work helps establish the foundation for a long-term, successful client relationship.
What You Will Do:- Serve as the single point of contact for new clients throughout the implementation lifecycle.
- Facilitate kickoff meetings and ongoing touchpoints to ensure a timely, accurate, and positive onboarding experience.
- Deliver exceptional, proactive customer service when addressing questions, issues, and administrative needs.
- Provide consultative guidance on plan design decisions, administrative setup, billing processes, and portal functionality.
- Coordinate cross-functional partners-including Data Exchange, Claims, Sales, Account Management, and Underwriting-to ensure alignment and timely execution.
- Collect and validate enrollment data, plan documents, and all required administrative materials.
- Conduct portal and tool walkthroughs to ensure client contacts understand how to administer their benefits post-implementation.
- Oversee accurate delivery of contracts, billing setup, and enrollment readiness.
- Ensure a smooth, well-documented handoff to Account Management and Service teams at implementation close.
- Gather client feedback and identify opportunities to enhance future implementations.
- Build trust and broker loyalty through proactive communication, transparency, and thoughtful consultation.
What Success Looks Like:- Implementations delivered on time, accurately, and with high client satisfaction.
- Strong cross-functional alignment and proactive issue resolution.
- Clients who feel confident, informed, and fully prepared for long-term partnership.
What You Will Need:- 3+ years of experience in employee benefits, implementation, or client management.
- High School Diploma required, or any combination of education and experience which would provide an equivalent background
- Strong organizational skills with the ability to manage multiple concurrent implementations.
- Excellent written and verbal communication skills, with the ability to influence and guide stakeholders.
- Experience with Life, Disability, and Supplemental Health benefits preferred.
- Strong analytical and problem-solving abilities.
- Ability to build strong working relationships with internal teams and external partners.
- Exceptional time-management skills and attention to detail.
- A self-motivated, energetic approach with a high degree of intellectual curiosity.
Salary Band:06A
#LI-SH1
This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.
We offer a comprehensive total rewards package designed to support you both at work and at home. Full-time and part-time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
- Medical & prescription, dental, vision insurance
- Health Savings Account & Flexible Spending Accounts
- Paid Time Off
- 10 weeks 100% paid parental leave (after completing 12 months of employment)
- 401(k) Plan with company match
- Pension Plan
- Company paid life & disability insurance
- Wellness Program & Company paid employee assistance program
- Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)
