WHAT YOU'LL WORK ONThe Implementation Manager is a critical role responsible for leading the post-sale customer journey, ensuring a seamless and successful transition to the Qualia platform. This individual acts as the primary project leader, guiding strategic, high-value clients through a comprehensive onboarding process that includes system configuration, workflow customization, and extensive training. The ideal candidate has a deep understanding of the software implementation lifecycle, a strong technical aptitude, and excellent communication skills to manage customer expectations and drive project success.
RESPONSIBILITIES- Project Management: Lead all aspects of the implementation project, from initial discovery and strategic planning to final go-live and handoff to the Customer Success team
- Customer Consultation: Work directly with customer stakeholders to understand their business processes and configure the Qualia platform to meet their unique operational needs
- System Configuration: Configure core system settings, including user permissions, security settings, financial accounts, and third-party integrations (e.g., banks, e-recording services)
- Training & Enablement: Develop and deliver customized training programs for new and existing users, utilizing a variety of methods including on-site, virtual, and self-serve content
- Quality Assurance: Conduct thorough testing of all configurations and integrations to ensure the system is ready for launch and meets the customer's business requirements
- Client Advocacy: Identify potential project risks and product gaps, communicating them to internal teams and collaborating on solutions to ensure a smooth implementation
- Documentation & Handoff: Maintain detailed project documentation and ensure a smooth transition of the client to internal teams upon successful project completion, and inform stakeholders about the ongoing implementation status
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH- Proven experience in a project management or implementation role, preferably in a SaaS or B2B environment
- Strong technical skills and comfort with configuring complex software systems
- Excellent communication, presentation, and interpersonal skills
- Ability to manage multiple projects simultaneously and prioritize tasks effectively
- Experience with project management software and a strong understanding of implementation methodologies
- A proactive, problem-solving mindset and a commitment to customer satisfaction
While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected.
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