The RoleIn this role, you will act as a project manager and delivery owner of bulk internet
service implementations. You will serve as a trusted connectivity advisor to property
owners, executive stakeholders, and site teams. You will leverage administrative
support, ISP partner management, and cross-functional collaboration to drive project
timelines, enforce scope boundaries, and ensure successful go-live launches.
Location: United States (Remote / WFH, with infrequent travel)
Reports To: Implementation Team Lead / Director of Professional Services
Core Objectives & Responsibilities- Project Ownership: Manage multiple concurrent property implementations from
contract execution through property management system (PMS) integration,
resident communications, go-live, and Account Management handoff. - Time-to-Market Optimization: Drive internal and external stakeholders to
compress contract-to-go-live cycles, maintaining focus on predictable go-live dates
that unlock property revenue and program value. - Task Execution & Delegation: Own the execution of backend administrative tasks
through a mix of self-performance and delegation to administrative support staff,
auditing admin output, verifying task completion, and remaining fully accountable
for project quality and outcomes. - Client Leadership & Scope Protection: Serve as the authoritative internet
connectivity advisor for property leadership. Drive direct, outcome-focused client
communications, set clear operational boundaries, and firmly prevent scope creep or
unapproved custom requests. - Cross-Functional Alignment: Partner seamlessly with internal departments,
including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing,
and Account Management. - Data Integrity & Oversight: Ensure 100% accuracy between account records,
property level contracts, provider contracts, Salesforce records, and internal admin
systems to achieve clean financial audits prior to project handoff. - KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.
Compensation & Benefits- Competitive salary and performance-based bonus
- Health, dental, vision, and HSA
- 401(k) with company match
- Basic life & AD&D coverage
- PTO in accordance with the company's current PTO plan
- Holiday pay in accordance with the company's current paid holiday schedule
Ideal Qualifications- 2+ years of project management, customer success, or professional services
- experience in Telecommunications (internet connectivity), Property Management,
or PropTech. - Proven track record of managing high-volume, concurrent project pipelines without
sacrificing quality or stakeholder alignment. - Demonstrated ability to speak with authority, negotiate skillfully, push back
tactfully against demanding client requests, and manage conflict calmly. - Proficiency with project workflows, Salesforce CRM, AI workflow automation, and
data analysis using spreadsheets (Excel/CSV charge reconciliation). - Exceptional organizational and professional communication skills.
- Personal attributes: Highly motivated, proactive, driven, results-oriented, agile,
empathic, and curious. - Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems
(PMS) such as Yardi, RealPage, AppFolio, or Entrata. - Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key
client engagements, or industry events.
