Qualifications

• Bachelor's degree in business, Environmental Engineering, Environmental Sciences, or similar.
• 4-7 years of post-bachelor's experience in a project-based environment (Customer Success, Consulting, or similar roles).
• Demonstrable experience in the waste and recycling industry is highly preferred.
• Experience with technology platforms (ERPs, CRMs, or niche SaaS technologies) and understanding of SaaS business models.
• Proven ability to work across various functions and seniority levels (Frontline to C-Suite).
• Strong understanding of process methodologies and effective use of data to drive decisions.

Responsibilities

• Advocate for customer success and manage their end-to-end experience with the WasteX program.
• Onboard new customer relationships by engaging with senior executives and frontline teams.
• Cultivate long-term customer relationships to maximize value and retention.
• Collaborate with internal leaders to enhance products and foster continuous growth.
• Identify and execute value-creating opportunities for customers and operations.
• Leverage structured thinking to resolve complex customer issues.
• Communicate effectively with both customers and internal stakeholders to manage expectations.

Benefits

• High visibility role with significant impact on business results and internal operations.
• Opportunity to build deep customer partnerships that deliver measurable ROI and drive retention.
• Career growth potential within an industry leader in waste services and sustainability.