The Human Resources Generalist II plays a critical role in enhancing the overall employee experience and ensuring a smooth journey from candidate to valued team member. This position serves as the primary driver for key cultural initiatives, including event management, new hire onboarding, and the creation of compelling internal presentations and infographics. The Generalist actively supports the HR Business Partners (HRBPs) and the broader employee base by focusing on program delivery, data-driven insights, and fostering a positive, engaging, and compliant work environment.

Essential Functions and Main Duties

Employee Services

• Own and manage the Employee Services inbox, responding to employee inquiries in a timely, accurate, and professional manner.
• Own and manage the Employee Services inbox, responding to employee inquiries accurately, professionally, and within established service-level expectations.
• Serve as a subject matter resource by applying knowledge of employment law, payroll processes, benefits, and HR policies to resolve a broad range of employee questions and issues.
• Research, track, and follow through on employee inquiries to ensure timely resolution, escalating complex matters as appropriate and maintaining clear documentation throughout the process.
• Partner closely with HR Business Partners (HRBPs) by proactively communicating employee relations trends, complex issues, and case updates to ensure alignment and continuity of support.
• Exercise sound judgment when handling sensitive and confidential employee matters, ensuring compliance with company policies and applicable employment laws.

Employee Experience & Events Focus

• Lead the planning, coordination, and execution of company-wide employee events and recognition programs(e.g., town halls, volunteer days, holiday parties, training events) from concept to post-event analysis, ensuring successful execution and alignment with cultural goals.
• Develop and implement programs and initiatives designed to enhance and measure employee engagement and experience, fostering a high-trust, positive employer-employee relationship across the organization.
• Serve as a front-line resource, providing empathetic and clear responses to employee inquiries and contributing to excellent service delivery.

Onboarding & Training Content

• Own the new hire onboarding experience, continually refining and delivering a world-class program that effectively integrates new employees into the company culture and prepares them for success.
• Design, develop, and deliver high-quality visual content, training materials, and presentations using advanced tools like Canva and Advanced PowerPoint to create professional infographics, training modules, and internal HR communications.
• Communicate and educate employees on HR policies, procedures, and programs through engaging and accessible content, ensuring clarity and compliance.

HRBP Support & Data Analytics

• Provide direct support and assistance to HR Business Partners (HRBPs) on various initiatives, projects, and administrative tasks, helping to manage cyclical HR processes and special assignments.
• Utilize Proficient Excel skills for data manipulation and perform Data Visualization & Reporting to generate actionable insights, track key HR metrics (e.g., turnover, engagement scores, time-to-hire), and interpret trends for HRBP consultation.
• Navigate and maintain employee records and data within the Human Capital Management (HCM) system, specifically with expertise in ADP (HRIS/HCM System Navigation), ensuring data integrity and timely reporting.

Compliance and Process Improvement

• Develop and maintain written HR Instructions, contributing to training and cross-training efforts within the HR Employee Services team for quality control and process consistency.
• Assist in designing and implementing HR programs and initiatives in compliance with all federal and state employment laws and regulations.
• Adhere to all company policies, procedures, and business ethics codes, protecting the interests of employees and the company.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

• Bachelor's Degree in Human Resources, Business Administration, or a related field is required.
• 2-4 years of progressive experience working as an HR Representative, HR Specialist, or HR Generalist.
• Demonstrated experience in leading or significantly contributing to employee events, employee experience initiatives, and/or new hire onboarding programs.
• Experience supporting HR Business Partners (HRBPs) or leadership teams is strongly preferred.
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, data modeling) and experience performing Data Visualization & Reporting.
• Working knowledge and direct experience with a Human Capital Management (HCM) system, specifically ADP.
• Expert proficiency with Canva and Advanced PowerPoint (or equivalent software) to develop high-quality, professional, and engaging training materials, infographics, and presentations.
• Experience administering HR policies and programs
• Experience working in healthcare or other regulated industry
• Experience supporting a large and diverse employee population that includes local and remote employees

Competencies Required

• Knowledge of general federal and state employment laws, practices and regulations
• Communicate clearly and professionally through effective listening, speaking and writing skills. Articulate; writes clear and concise instructions, policies and on-going communications with employees. Able to speak and present information in front of employee groups.
• Strong computer skills in usage of MS Office Suite, and HR applications and systems.
• Handle all activities and highly confidential information with patience, discretion, good judgment, courtesy, and tact.
• Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines and priorities as needed.
• Ability to work productively with internal customers, to build positive relationships, and to effectively push-back as needed.
• Demonstrate ability to analyze and conceptualize complex issues and consequences to achieve positive results. Able to resolve issues quickly and efficiently.
• Data & Systems:
• Event Management: Proven ability to manage logistics, budgets, and communication for internal events and meetings.
• HR Compliance: Solid understanding of federal and state employment laws and regulations (e.g., FMLA, ADA, EEO) relevant to the role's scope.

Compensation

The anticipated range for this position is $80,000 to $90,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden North America.

Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.

Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication in English. More specific details may be provided as needed or requested.

Travel: Between Irvine sites.

Access to Customer Sites: Not Required