The Role:The HR Systems Analyst is responsible for the effective administration, support, and continuous improvement of HR systems and related workflows. This role serves as a key partner across HR Operations and other business functions by owning system administration, reporting, troubleshooting, testing, documentation, and process optimization. The Analyst operates with more independence than the Coordinator role and is expected to diagnose issues, recommend improvements, and help scale efficient, compliant, and user-friendly processes.
This role sits within the HR Operations team and works closely alongside Operations Specialists and Managers to improve how work gets done across the function. UKG is the primary HRIS for this role, and Greenhouse serves as the applicant tracking system. The ideal candidate is deeply systems focused while also understanding the day-to-day realities of HR Operations well enough to recommend practical, scalable improvements.
Responsibilities:- Serve as a primary analyst and subject matter expert for HR systems, with a strong focus on UKG as the primary HRIS and Greenhouse as the applicant tracking system
- Own day-to-day HR systems administration, including employee changes, data maintenance, workflow support, troubleshooting, configuration updates, system permissions, routine maintenance, and testing within established governance
- Support reporting, data integrity, and audit activities by building and validating recurring and ad hoc reports, maintaining deep UKG BI reporting knowledge, and conducting audits and reconciliations across HR systems and connected processes
- Support file feeds, integrations, bulk uploads, and recurring system activities tied to annual compensation cycles and other people programs
- Help administer and improve FreshService as the HR Operations ticketing system, while providing timely and thoughtful support to employees and internal stakeholders on system troubleshooting and process questions
- Support administration and reporting for compliance and learning processes, including annual anti-harassment training in Docebo, while expanding systems support over time to additional platforms such as Quantum
- Develop and maintain SOPs, process guides, troubleshooting steps, FAQs, and knowledge base content so processes are documented, scalable, and not dependent on one individual
- Identify and implement process, system, and automation improvements that reduce manual work, improve the employee experience, and help the HR Operations team scale
- Lead or support the team's adoption of AI by identifying practical use cases, creating agents or automations, and embedding scalable solutions into team workflows
- Partner closely with HR Operations Specialists and Managers, as well as cross-functional teams including IT, Payroll, Finance, Legal, HRBPs, Total Rewards, and Talent Acquisition, to resolve issues, improve workflows, and support scalable execution
- Bring forward new ideas, manage competing priorities and projects with clear milestones, monitor system releases and best practices, and support ad hoc reporting, audits, and operational initiatives based on team priorities
Qualifications:- 3-5 years of experience in HR systems, HR operations, or people analytics, preferably in a fast-paced global environment
- Hands-on experience administering HR systems and supporting employee lifecycle processes in a business environment
- Strong understanding of employee lifecycle processes and how HR systems support them
- Experience with reporting, BI reporting, data validation, audits, reconciliations, and issue resolution
- Experience supporting integrations, file feeds, bulk uploads, and practical system or workflow improvements
- Strong analytical, organizational, and problem-solving skills, with proficiency in spreadsheets and reporting tools
- Strong written and verbal communication skills, including the ability to explain system concepts clearly to non-technical users
- Ability to manage multiple priorities, work independently, handle sensitive information with sound judgment, and learn new systems quickly
- Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field
Preferred Qualifications:- Hands-on experience with UKG, including BI reporting; experience with Workforce Management is a plus
- Familiarity with Greenhouse or similar applicant tracking systems
- Experience owning or administering a ticketing platform such as FreshService
- Experience supporting learning or compliance systems such as Docebo
- Familiarity with platforms such as Quantum, DocuSign, and Smartsheet
- Experience supporting annual cycles, audit activity, or compliance-related reporting
- Experience working in a global or multi-state environment
- Comfort working across process improvement, documentation, AI adoption, and cross-functional projects
Success Profile:- Strong owner mindset with good judgment and a positive can-do attitude
- Systems oriented and process minded, with appreciation for day-to-day HR Operations work
- Organized and dependable, with the ability to manage multiple priorities effectively
- Curious, proactive, and comfortable teaching themself new tools and concepts
- Detail focused without losing sight of the end-user experience
- Naturally inclined to document processes, share knowledge, and help the team scale
Base Hiring Range: $71,000 - $90,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.
Here are just a few of the things that make Ping special:- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits: - Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
