POSITION PURPOSE

The Senior Colleague Relations Partner is an experienced and trusted partner who provides guidance and colleague relations subject matter expertise to Regional Health Ministry (RHM) leadership, managers, and colleagues in promoting and fostering of a fair, positive, and collaborative working environment. In collaboration with Regional Health Ministry (RHM) management, HR Business Partners (HRBPs), and regional Colleague and Labor Relations Center of Expertise (COE) leadership, contributes to the development, implementation, and management of colleague relations strategies, philosophies, processes, and programs. Regularly interacts and consults with RHM management and regional Colleague and Labor Relations COE leadership to collectively manage, resolve, and trend colleague relations matters, including planning and conducting high risk and complex investigations and responding to complex and sensitive internal and external party complaints. Adds value to the organization by providing expert colleague relations guidance and solutions with a focus on enabling the achievement of Trinity Health's Strategic Aims to realize a person-centered, mission-focused colleague culture.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• In conjunction with the Regional Director/Manager, Colleague Relations, HR Business Partners(HRBPs),and theregionalColleague and LaborRelations COEleadership, providesspecialized expertise and consultation in the planning, defining,andapplicationof colleague relations policies, processes, programs and initiatives within their Regional Health Ministry (RHM)/organization to monitor the impactand effectivenessof the Colleague and Labor Relations COE to promote and foster a fair, positive, and collaborative working environment.

• Providescolleaguerelations specificexpertise tocoach and counselRHMmanagementthrough the resolution of complex and high risk colleaguerelations matters, including but not limited tocounselingand coachingcolleagueson performance and/or disciplinary issues, investigating and responding toformalinternaland/or external sourced colleaguecomplaints, handling and responding toformalcolleaguecomplaints through the problem resolution process, andmanaging and resolvingother fitness for duty, diversionand/or reasonable accommodation matters.

• Works collaboratively withregionaldirectors,HRBPs, RHM management,andHRleadership toeffectively identify,manage, and mitigateorganizational risk, by ensuring HR compliance and consistency in the administration and delivery ofcolleaguerelationsservices; readily partners with key internal and external customers such asRisk Management,Legal Services, Integrity and Compliance, and other state and localregulatory bodiesand organizations.

• Measures and monitors the impact of broad and over-arching colleaguerelations programs and initiatives within the RHM/organization by collecting actionable data and conducting qualitative and quantitative analysis; is able to effectively develop and communicate any necessary remediation plans to RHM/organization management, HRBPs, andregionalColleague and Labor Relations COE leadership.

• Manages, andfacilitatesthe problem resolution process forcolleagues involving complex and sensitive colleaguerelations matters, conducting investigations as needed, documenting findings and outcomes, and makingappropriateand objective recommendations to management for resolution; leads other colleague relations projects and assignments as needed.

• Objectively and expertly resolves high-risk and sensitive colleague relationsmatterswithin the Just Culture framework,developing and supportingstrategy development and completion of large, complex investigations, data collection and corroboration of facts, and recommendations for resolutionwithin theirRHM/organization; ensures consistent application o policies and procedures.

• In partnership with key internal customers, co-develops and manages protocols for monitoring, reporting, and addressing diversion and fitness for duty for colleagues,physiciansand contract staff (including impairment for cause testing and physical capacity evaluation),whileensuringcomplianceand developing remediation plans as needed.

• Under the direction oftheRegional Director/Manager, Colleague Relationsand in collaboration withRHM management and HR Business Partners,assistsinimplementingspecificresponse strategiesand tactics to addressorganizational wide colleague relations matters,when necessary.

• Supports system andRHM managementduringtimes of Mergers, Divestitures,andAcquisitions (MD26A) activities, as needed, includingdeterminingthe impact of MD26Atransactionsanddocumented dealobjectivesand strategywith regard tocolleaguerelations policies, programs, and initiatives.

• When required and necessary, conductsspecific colleague relations training, such as Just Culture and other employment law focused trainings.

• Advocatesforfair and consistent workplace practicesin accordance withTrinity Health's mission, Core Values, and other applicable legal parameters.

• Maintains advancedknowledge of applicable Federal,Stateand local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and proceduresin order toensure adherence in a manner that reflects honest,ethicaland professional behavior.

MINIMUM QUALIFICATIONS

• Must possess knowledge of state and federal laws, regulations and requirements related to HR and colleague relations,colleague dispute resolution, and fosteringa positive colleague workingenvironment as normally acquired through completion ofaBachelor27s degree in Human ResourcesManagement, Business Administration or a related field,with five (5) or more years of related experience;or equivalent combination of education and experience.

• Master's degree and priorhealth-careexperiencepreferred.

• Advancedknowledge ofemployment laws and their application in operating environmentsisrequired.

• Ability to respond to variable situations requiring analytical, interpretive,evaluativeand constructive thinking abilities. Strong logical and deductive reasoning abilities.Ability to effectively collect and synthesize data and information from disparate sources to make investigative findings and recommendations for remediation of issues.

• Ability to supporta changemanagement and process improvement work environment.Ability toidentifyand implementinnovative ways to deliver higher value programs and services more efficiently and effectively.

• Demonstratedinterpersonal skills and communication both written and verbal withprovenability to interact effectively with multiple levels of the organization.

• Provencustomer-serviceorientation.Ability to know,understand, andanticipatecustomer requirements and exercise judgment in meeting reasonable expectations.

• Abilityto continuously learn andseekpersonal and professional growth opportunitiesto build credibility with customers,peersand team members.

• Ability to modelbehavior that enables and encourages an environment filled with teaming and knowledge sharing to supportcolleagueengagement, professionaldevelopmentand personal growthwithin the team.

• Ability to handle,prioritize, and appropriately delegatecompeting and multiple tasks/projects ina timelyand organized manner.

• Must be discrete andmaintainthe highest degree of confidentiality with extremely sensitive information and data.

• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to set and organizeownworkpriorities, andadapt to them as they change frequently.Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

• Must be able to travel to the variousTrinity Health sites as needed (up to 10% of the time).

• Mustpossessthe ability tocomply withTrinity Health policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not to be construed as an exhaustive list of duties so assigned.