Summary:Hyatt Regency Bellevue on Seattle's Eastsideis excited to welcome our next
Executive Housekeeper to lead our Housekeeping & Laundry Operations!
The Executive Housekeeper reports to the Director of Operations for the Hyatt Regency Bellevue, and is responsible for the overall operation, cleanliness, quality, and service delivery of the Housekeeping and Laundry departments. This role oversees the cleanliness and condition of guestrooms, public areas, back-of-house areas, linen operations, laundry operations, inspections, staffing, labor productivity, supplies, vendor relationships, and colleague development. This position requires strong attention to detail, effective communication, sound business judgment, and the ability to inspire colleagues while maintaining consistently high standards throughout the hotel.
Key priorities include continuing to grow guestroom cleanliness scores, enhancing colleague engagement and overall team satisfaction, effectively managing labor productivity, advancing sustainability practices, and ensuring exceptional quality across guestrooms, public spaces, back-of-house areas, and laundry operations.
Duties include:- Lead the short- and long-term planning and daily management of the hotel's Housekeeping and Laundry operations.
- Oversee guestroom, public-area, back-of-house, linen, laundry, and related housekeeping operations.
- Direct, develop, and hold accountable the Housekeeping leadership team.
- Establish and maintain consistent inspection programs for guestrooms, public spaces, back-of-house areas, linen, and laundry operations.
- Continue improving guestroom cleanliness scores and overall hotel cleanliness.
- Maintain high standards for VIP guestrooms, special requests, public spaces, back-of-house areas, and all hotel facilities.
- Develop staffing plans that support service standards, operational needs, and colleague satisfaction.
- Effectively manage labor productivity and departmental labor within approved budgets and operational goals.
- Develop and recommend departmental budgets, labor cost plans, objectives, and capital needs.
- Maintain appropriate pars and inventory controls for linens, uniforms, cleaning supplies, and operating equipment.
- Manage purchasing and vendor relationships to ensure proper pricing, delivery, quality, and maintenance.
- Promote sustainability practices throughout Housekeeping and Laundry operations.
- Ensure compliance with Hyatt standards, OSHA requirements, ADA considerations, safety procedures, and security policies.
- Partner closely with Front Office, Engineering, Food and Beverage, Sales, Events, and other departments.
- Communicate operational priorities and relevant information to leaders and colleagues in a timely manner.
- Teach colleagues the importance of greeting guests, responding courteously to requests, and delivering caring and attentive service.
- Coach, counsel, recognize, and develop colleagues in alignment with Hyatt service standards and procedures.
- Support a culture that enhances colleague engagement, team satisfaction, accountability, and professional growth.
- Respond to guest concerns and service issues with the goal of effective service recovery and resolution.
- Review guest feedback and cleanliness-related trends to identify opportunities for improvement.
- Develop and implement processes that enhance cleanliness, efficiency, sustainability, and the overall guest experience.
- Participate in leadership meetings, training, and property initiatives, as required.
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive or finite list of all responsibilities, duties, skills, or requirements.
The annual salary range for this position is $88,900 to $142,100. The anticipated budget for this position is $88,900 to $99,000, and this is the pay range for this position that Hyatt Regency Bellevue reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.As a Hyatt colleague, we have you covered with amazing benefits and perks!Benefits- Medical, after 30 days of employment
- Vision Insurance
- Dental Insurance
- 401(k) & Retirement Savings Plan (RSP)
- Basic Life Insurance
- Short Term Disability Insurance
- New Child Leave & Adoption Assistance
- Paid Time Off:
- Full-Time Colleagues:
- 11 days (88 hours) earned for having 0 - 3 years of service
- 16 days (128 hours) earned for having 4 - 8 years of service
- 21 days (168 hours) earned for having 9+ years of service
- (6) Paid Holidays per year
- (6) Sick Days (earned based on hours worked)
- Compassionate Leave
- Jury Duty Leave
Perks- Employee Assistance Program
- Free parking
- Discounted Rooms at any participating Hyatt location starting on your first day of employment
- Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
- Free colleague meals during shift
- Hyatt Colleague discount program
- Tuition Reimbursement*
- ORCA Pass subsidy*
*Eligibility requirements may apply
Qualifications:- Three years or more of progressive hotel Housekeeping or Rooms Management experience, typically with Hyatt.
- Demonstrated leadership experience overseeing Housekeeping and Laundry operations.
- Strong understanding of guestroom, public-area, back-of-house, linen, and laundry quality standards.
- Proven ability to improve guest satisfaction and cleanliness scores.
- Demonstrated understanding of labor productivity, staffing models, budgets, and departmental financial performance.
- Proven ability to develop, coach, motivate, and hold colleagues accountable.
- Demonstrated ability to build a positive culture and improve colleague engagement and team satisfaction.
- Excitement for sustainability and the ability to implement environmentally responsible operating practices.
- Exceptional attention to detail and commitment to quality.
- Knowledge of, or interest in learning and applying, Agile Ways of Working.
- Ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- Service-oriented leadership style with professional presentation skills.
- High energy, entrepreneurial spirit, and strong organizational skills.
- Effective communicator with excellent interpersonal and administrative abilities.
- Ability to maintain composure and demonstrate good judgment in difficult or rapidly changing situations.
- Clear, concise written and verbal communication skills in English.
- Strong digital fluency, including the ability to work with complex spreadsheets, presentations, documentation, operational systems, and emerging technologies.
- Knowledge of or interest in using artificial intelligence and other digital tools to improve efficiency, analysis, communication, and decision-making.
- Ability to learn and effectively use new technology and systems.
- Ability to work weekends, holidays, evenings, and variable shifts as required.
- Hotel or hospitality degree preferred.
