Four Seasons Hotels & Resorts

Hotel Manager

Four Seasons Hotels & Resorts • $80K — $95K *
Jacksonville, FL 32210In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in luxury hotel operations
  • Pre-opening or renovation experience preferred
  • Strong leadership presence with proven mentoring skills
  • High emotional intelligence and mature demeanor
  • Ability to collaborate with a diverse group of stakeholders and ownership

Responsibilities

  • Oversee all operational aspects of the hotel and residences
  • Foster a guest-centric culture throughout the team
  • Develop innovative strategies to leverage local partnerships
  • Ensure alignment and accountability across all functions
  • Drive operational excellence while maintaining high service standards

Benefits

  • Access to a full-service spa and fitness facilities
  • Creative opportunities for local partnership initiatives
  • Engagement in a unique urban design project
  • Potential for further development opportunities in surrounding areas
  • Collaborative environment with a strong ownership presence
Full Job Description
About the location:
Blending imaginative urban design on the banks of the St. Johns River, Four Seasons Hotel and Private Residences Jacksonville will be the centerpiece of the Jacksonville Shipyards, ideally located adjacent to the Sports Complex and proposed Stadium of the Future - a renovated and reimagined EverBank Stadium that will serve as home to the Jacksonville Jaguars while playing host to national and international sports and entertainment events for generations to come.

Summary
  • Owner: Shanna Collective
  • Opening Date: Late Summer 2027
  • # of Rooms: 170
  • Residential: 26


Unique Hotel Elements:
  • Property is located right outside the Jacksonville Jaguars sports complex and a 5-minute drive to downtown Jacksonville.
  • 4 F&B outlets - All Day dining - Italian Osteria Concept, Specialty restaurant - Sushi Concept, Lobby Bar, Pool Bar and Gril
  • Event space total of 20,000 sq ft
  • Full 10 treatment room Spa & Fitness facilities including "Snow Room"
  • As part of a second phase, Owner is actively exploring additional opportunities such as (i) developing additional residential on a 5 acre adjacent parcel and (ii) acquiring beach front land in Jacksonville Beach (approximately 30 minutes from the Project) to create a Beach Club experience for hotel guests as well as local members


View of Needs
  • Rooms Division and Pre-opening or renovation experience is preferred
  • Tentative start date Early December 2026
  • Owner highly engaged and present - looking to open with all accolades


Current Leadership Requirements

General
  • Proven track record of operational excellence, strong guest-centric mindset, and advanced problem-solving capabilities
  • Ability to balance operational discipline with innovation and adaptability in a fast-paced environment.
  • Will support the learning and development function to ensure within this new employee market they understand luxury service
  • Out of the box thinker who can support ideas on how we can leverage partnerships with local sports and entertainment to enhance hotel and residential experiences


People
  • Culture Carrier, Mentor and Collaborator with a strong leadership presence and experience to lead from the front and inspire a team, including both tenured and emerging Department Heads, while maintaining alignment and accountability across all functions in a dynamic, high-expectation environment
  • Skilled in navigating a highly engaged, strong-minded ownership group
  • Ability to deal with high expectation residents, board of directors and work closely with DOR on operational harmony and synergies between the Hotel and Residences
  • Needs to be at ease with themselves - mature, confident and assertive, yet humble with strong EQ.
  • Navigation of leading in a new market with limited luxury experience; hands on coach and mentor to model luxury service


Product
  • High level of creativity with a refined sense of style and attention to detail, ensuring the hotel experience remains distinctive and competitive with a focus on guest metrics (Forbes, GES, Michelin Keysetc....)
  • Support and align team on project management to deliver service products
  • Strong F&B understanding to influence and manage restaurant group relationships and concepts on property


Profit
  • Strategic thinker with solid business acumen, capable of driving performance, controlling costs, and optimizing profitability with a long term/strategic outlook approach
  • Ability to manage labor standards in conjunction with business/product objectives in mind, including brand objective, local positioning, owner objectives
  • The ability to react and adjust to emerging business environment and lead the team in ensuring efficient financial management of the business


About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts is a luxury hotel and resort company that was founded in 1960 by Isadore Sharp. The company is headquartered in Toronto, Canada, and operates more than 100 hotels and resorts in over 40 countries. Four Seasons is known for its high-end amenities and personalized service, and has been recognized with numerous awards and accolades. The company is privately held and has been owned by Cascade Investment, a company controlled by Bill Gates, since 2007.
Learn more about Four Seasons Hotels & Resorts
Size
45,000 employees
Industry
Hospitality & Recreation
Founded
1993
* Ladders Estimates

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