Salary: $85000 - $95000 / year

Job Summary

Rapport is a specialized division of FLIK Hospitality Group, delivering elevated guest and employee experiences across premium environments. Unlike recruitment agencies, Rapport employs its ambassadors directly offering long-term careers, comprehensive benefits, and meaningful development opportunities.

We invest in every ambassador from day one with a warm welcome, tailored training, and continuous development. As part of a global hospitality community, Rapport ambassadors collaborate across cultures, share best practices, and build careers that extend far beyond a single location.

Position Overview

The Hospitality Experience Manager is responsible for leading and elevating the end-to-end guest experience across United Club and United Polaris Lounges within a major airport environment. This role ensures seamless, world-class service delivery for United's premium travelers while inspiring on-site teams to consistently deliver Rapport's Platinum Service standards. Coverage may extend to multiple lounges located within the same airport.

Key Responsibilities:

• Own and champion the overall guest experience across United Club and Polaris Lounges
• Oversee guest services and service recovery Partner with culinary, operations, and airport stakeholders
• Lead lounge activations and premium service moments
• Conduct quality audits and ensure brand compliance
• Track and act on guest satisfaction metrics

Qualifications & Experience:

• 5+ years of hospitality leadership experience
• Ability to remain on your feet for extended periods and frequent movement including walking between locations throughout the workday
• Airport lounge, airline, or premium hospitality experience preferred
• Excellent communication and problem-solving skills
• Proficiency with Microsoft Office and hospitality systems

Hours of Work & Shift Expectations:

• Full time role scheduled based on operational needs of United Club and United Polaris Lounges
• Flexibility to work early mornings, evenings, weekends and holidays
• Schedules may vary due to flight volumes, lounge capacity and special events
• Presence expected during peak travel periods
• Fully onsite role

Why Join Rapport?

At Rapport, your role is more than hospitality-it's a career journey. Ambassadors receive personalized development, competitive compensation, comprehensive benefits, and opportunities for growth within FLIK Hospitality Group and Compass Group's global network.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID:

Rapport a specialized division of FLIK Hospitality Group