Base-2 Solutions

Help Desk Lead

Base-2 Solutions • $75K — $95K *
Coral Springs, FL 33065In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field OR 5 years equivalent IT service management experience.
  • Experience managing a help desk team and ensuring SLA compliance.
  • Proficient in remote desktop management and enterprise device provisioning.

Responsibilities

  • Manage global authentication support operations.
  • Lead and oversee a technical help desk team.
  • Ensure IT support services are high-quality for cloud and on-premises setups.
  • Utilize ITIL principles and manage ticketing systems like JIRA and ServiceNow.
  • Provide excellent customer service and lead incident resolution efforts.

Benefits

  • 100% company-paid medical, dental, and vision premiums for employees and dependents.
  • 401(k) with 8% total company match and immediate vesting.
  • Flexible paid time off of up to 20 days and 11 paid floating holidays.
  • Employee referral bonuses up to $10,000 for successful hires.
  • Flexible work schedules available, dependent on contract and project needs.
Full Job Description
  • Requisition ID: 2705
  • Standard Title:
  • Required Security Clearance: Top Secret/SCI
  • Location: Doral, FL
  • Work Type: On-Site
  • Shift: First
  • Referral Eligibility: Eligible
  • U.S. Citizenship Required? Yes


Position Summary

Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
Essential Duties and Responsibilities
  • Manage global authentication support operations.
  • Lead and manage a technical help desk team.
  • Ensure high-quality IT support services for cloud-based and on-premises environments.
  • Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Provide strong customer service, team leadership, and incident resolution.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
  • Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • CompTIA A+.
  • Not specified.
Required Education and Experience Equivalency
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • OR 5 years of equivalent experience in IT service management.
Required Certifications
  • None specified.
Required Security Clearance
  • Active Top Secret/SCI


Pay & Benefit Highlights
Compensation
  • Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
  • Employee referral bonuses up to $10,000 per hired referral.
  • Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
Health
  • 100% company-paid medical premiums for employees and eligible dependents.
  • Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
  • 100% company-paid dental premiums for employees and eligible dependents.
  • 100% company-paid vision premiums for employees and eligible dependents.
Income Protection
  • 100% company-paid premiums for short-term disability.
  • 100% company-paid premiums for long-term disability.
  • 100% company-paid premiums for accidental death & dismemberment (AD&D).
  • 100% company-paid premiums for life insurance up to $200,000.
Retirement
  • 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
  • 401(k) pre-tax and Roth options.
Leave
  • Up to 20 days of flexible paid time off (PTO).
  • 11 paid floating holidays.
Work-Life Balance
  • Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).


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About Base-2 Solutions

Base-2 Solutions delivers technical solutions in software engineering, cyber security, cloud computing, big data, DevSecOp, and data analytics. They have prior experience in software development from the front end to the back end. SQL to JavaScript. They are code experts who use the most modern software libraries, frameworks, and tools in an agile development environment.

Base-2 Solutions Careers

Joining Base-2 Solutions offers a unique opportunity to enhance a career with a company known for its innovation and leadership in the technology sector. Base-2 Solutions is actively seeking professionals who are passionate about using their skills to make a significant impact in a diverse and dynamic environment.

Explore Job Opportunities

Base-2 Solutions is not just a company; it's a place where ambitious talents come to grow. With a variety of job opportunities available, from entry-level positions to senior leadership roles, Base-2 Solutions empowers every team member to thrive. Search open positions that align with professional skills and career goals.

Experience Professional Growth and Development

Base-2 Solutions places a high value on professional growth, offering extensive training and development programs that include leadership training and diversity workshops. The commitment to professional development ensures that every employee has the resources and opportunities to advance their career.

Internship Programs

For those starting their career journey, Base-2 Solutions offers robust internship programs. These programs provide a platform for gaining valuable industry experience and building a professional network. Internships at Base-2 Solutions are designed to transform academic knowledge into professional expertise.

Cultivating a Culture of Innovation

At Base-2 Solutions, the culture is built on a foundation of innovation and creativity. The company encourages new ideas and solutions that drive progress and lead industry trends. Employees at Base-2 Solutions enjoy a collaborative environment where innovation thrives.

Benefits and Employee Well-being

Recognizing the importance of a balanced life, Base-2 Solutions offers comprehensive benefits designed to support the well-being of its team members and their families. Benefits include health, dental, and vision insurance, as well as wellness programs that promote a healthy work-life balance.

Join the Team

Base-2 Solutions is hiring! Explore how personal skills and qualifications can contribute to the diverse teams at Base-2 Solutions. Prepare a resume, practice for the interview, and get ready to join a group of dedicated professionals committed to excellence.

Networking and Career Advancement

Base-2 Solutions supports career advancement through powerful networking opportunities within the company. Employees are encouraged to connect with colleagues and leaders to learn, share, and collaborate, fostering a strong sense of community and mutual growth.

Stay Connected with Base-2 Solutions Careers

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Learn more about Base-2 Solutions
Size
51 employees
Industry
Information Technology
* Ladders Estimates

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