CACI International

Help Desk Analyst

CACI International • $70K — $148K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Secret security clearance required.
  • 2-year degree in IT or equivalent experience.
  • 4 years of experience providing Help Desk support.
  • 4-year degree in IT or equivalent is desired with 3 years of additional experience.
  • 7 years of Help Desk support experience is preferred.

Responsibilities

  • Apply expertise to complex work assignments with creativity.
  • Develop methodologies and innovative solutions for problem-solving.
  • Contribute to performance metrics and deliverables.
  • Respond to user troubleshooting queries for IT systems.
  • Process requests for system access and account deactivation.
  • Forward trouble tickets to subject matter experts or higher levels.

Benefits

  • Comprehensive healthcare and wellness programs.
  • Financial and retirement planning support.
  • Flexible time off to balance work and personal life.
  • Access to ongoing education and professional development resources.
Full Job Description
Job Title: Help Desk Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

* * *


The Opportunity:
CACI is seeking a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA. 



Responsibilities:

Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Contributes to deliverables and performance metrics where applicable.
Responds to user queries on troubleshooting IT systems.
Processes requests for access and deactivation.
Forwards trouble tickets to appropriate administrator SMEs or higher echelons.



Qualifications:

Required: 
•            Secret Clearance required to start.
•            2 Yr Degree in IT or Similar or substitute 1 year experience providing IT related support.
•            4 years providing Help Desk Support.


Desired:
•            4 Yr Degree in IT or Similar or substitute 3 years experience providing IT related support.
•            7 years providing Help Desk Support.

-

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.


Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$70,800 - $148,600

About CACI International

CACI International Inc is a multinational professional services and information technology company. It provides services to many branches of the federal government including defense, homeland security, intelligence, and healthcare. CACI has approximately 23,000 employees worldwide. The company's mission is to provide enterprise and mission technology services and solutions that best fit the needs of its customers. CACI has been named a Fortune World's Most Admired Company, a Washington Post Top Workplace, and a Forbes Best Employer for Diversity.
Learn more about CACI International
Size
22,000 employees
Market Cap
$7.1 billion
Industry
Net Income
$374.4 million
Founded
1962
5 Year Trend
+7.3%
Revenue
$5.8 billion
NASDAQ

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