Regional Director of OperationsOur RDO will lead operational excellence across Panoramic Health's physician practice partnerships in Arizona, Los Angeles, and San Francisco. Partner closely with physician and practice leadership to drive performance, optimize workflows, improve provider and staff efficiency, and support strategic growth initiatives. Experience with healthcare operations and EMR optimization preferred. Travel throughout the region is required. (Arizona, Los Angeles and San Francisco)
Preferred candidates will live with in the territory.
Panoramic Health's
Regional Director Operations collaborates closely with practice/ physician management in the development of performance goals and long-term operational plans. Responsibilities include development, implementation, and monitoring of day-to-day operational systems and/or services for our Practice partnerships. Delivering dedicated, practice-level support to improve staff and provider efficiency, manage patient panels, and optimize electronic medical records (EMRs).
Responsibilities include:- Provide steady leadership, both internally and externally, in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company.
- Provide ongoing communication on site/system/regional performance and drive alignment to key initiatives throughout the region.
- Support knowledge dissemination to the operational lane to help them become proficient in the business.
- In partnership with departmental leadership, lead the operational launch of payer/partner relationships; supporting IT, reporting, and infrastructure needs to successfully implement new partnerships.
- Support leadership team in developing and executing on the key operating functions while leveraging established Regional management processes, facilitating metric driven optimization plans and helping to remove barriers.
- Analyze data and reports for operational and financial insights, trends, and regional market opportunities. Utilize data to understand causes or symptoms of performance breakdowns, working cross-functionally with necessary teams to drive solutions for those breakdowns.
- Disseminate and communicate relevant insights for site and the region overall. Facilitate cross team collaboration and learning.
- Partner with central operations to implement, operationalize and support innovative pilot efforts and/or partnership with new strategic partners/arrangements. Help facilitate success locally by partnering centrally on key IT and analytics interfaces.
- Lead the preparation calls for regional practice and provider meetings. Oversee the process, facilitate appropriate transfer of data and information and partner on engagement strategies with regional leaders.
- Understand linkages between program goals and company-specific business context.
- Ensure projects are executed efficiently and seamlessly including:
- Supporting development of and driving operationalization of care models.
- Overseeing operations activities to ensure efficient operations and resource allocation.
- Managing team of regional clinical operations staff.
- Collaborating with IT department to create and enhance necessary dashboards.
- Monitoring the status of various programs with internal and external stakeholders.
- Interfacing with functional area project managers to track status of activities.
- Driving escalation and resolution of critical project related issues, including resource needs, that would impact program results.
- Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management.
- Identify opportunities to improve the processes and structure, develop implementation plans for those improvements, and manage execution of those plans.
- Define and build regional team to support recruitment, hiring/onboarding, and development of new leaders and team members.
- Develop positive relationships with local leaders and area project managers and practices to facilitate tracking and reporting of initiatives.
- Perform other duties and responsibilities as required, assigned, or requested.
Qualifications:- Bachelor's degree or a combination of equivalent education / work experience.
- MHA/MPH/MBA or masters preferred.
- 10+ years industry experience.
- Experience with value-based care models preferred.
- Experience with Medicare programs preferred.
- Outstanding record of leadership and management success.
- Competent in MS Office Suite.
- Willingness to travel (20% - 30%) on average.
