Hotwire Communications

Headend Engineer

Hotwire Communications • $70K — $95K *
San Antonio, TX 78228In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate's degree in Engineering, Telecommunication, RF, satellite certifications, or equivalent.
  • 3 years of experience in telecommunications, RF, or satellite.
  • Strong knowledge of Head-End systems and computer skills.
  • Understanding of IPTV, IP multicast, video codecs, and standards.
  • Excellent skills in observing Audio/Visual quality.
  • Valid driver's license in the state of employment.
  • Proficient in Microsoft Office, especially Excel, and Visio.
  • Knowledge of LAN/WAN, Ethernet, fiber, and coax wiring principles.
  • Familiarity with DC/AC power systems and HVAC.

Responsibilities

  • Collaborate with engineering teams to implement new technologies and services.
  • Design and maintain structured wiring for efficient data flow.
  • Develop preventive maintenance schedules for critical equipment.
  • Monitor IPTV services for audio/video quality assurance.
  • Analyze monitoring data to identify and resolve issues proactively.
  • Support Headend infrastructure equipment and resolve technical issues.
  • Install and configure equipment, including wiring and labeling.
  • Pursue continuous professional development.

Benefits

  • Comprehensive healthcare, dental, and vision plans.
  • 401K retirement plan with company match.
  • Paid vacation, sick time, and additional holidays, including your birthday.
  • Paid volunteer time and parental leave.
  • Employee discounts on Hotwire services for residents in serviced properties.
  • Employee referral bonuses and entertainment discounts.
Full Job Description
The Headend Engineer is responsible for leading Hotwire's headend construction, operation, maintenance, and support. Primarily focused on performing installation, operating and maintaining power systems, structured wiring, cooling, and other physical aspects.

Duties / Responsibilities:
  • Work with the engineering department on the implementation of new technologies or services.
  • Design, build and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
  • Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
  • Monitor IPTV services and linear channels for Audio/Video quality.
  • Analyze real-time and historic data from monitoring systems to proactively address issues.
  • Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware and servers.
  • Efficiently coordinate with NOC and other engineering teams to resolve technical issues and to conduct scheduled maintenances.
  • Perform installation, wiring, labeling and configuration of equipment.
  • Continuously develop skills to advance professionally.
  • Performs other related duties as required or assigned.

Minimum Qualifications:
  • Associate's degree in Engineering, Telecommunication, RF, and or satellite certifications or equivalent
  • Minimum of 3 years related telecommunication industry or RF/satellite experience required
  • Strong Head-End knowledge and computer related skills
  • Understanding of IPTV, IP multicast, video codecs, and standards
  • Excellent Audio/Visual observation skills to identify impairments and quality issues
  • Must have active and clean, non-restrictive, state issued driver's license in State where hired
  • Computer proficiency required in Microsoft Office and Visio, with a higher level of proficiency in Excel, preferred
  • Knowledge of LAN/WAN principles.
  • Working knowledge of the principles in Ethernet, fiber and coax wiring
  • Knowledge of DC and AC power systems and HVAC and AC systems

Benefits:
  • We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

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About Hotwire Communications

Hotwire Communications is a telecommunications company that provides fiber optic communication services to residential and commercial customers. The company was founded in 2000 and is headquartered in Fort Lauderdale, Florida. Hotwire Communications offers a variety of services, including internet, television, and phone services. The company has a focus on providing high-speed internet and has been recognized for its fast and reliable service. Hotwire Communications has over 500 employees and serves customers in Florida, Georgia, North Carolina, South Carolina, and Pennsylvania.
Learn more about Hotwire Communications
Size
500 employees
Industry
Transportation
Founded
2005
* Ladders Estimates

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