You will report directly to the CEO and own the full project-delivery organization. The mandate is to scale fulfillment from roughly 50 monthly projects to hundreds while growing the team from seven project leads today to 20+ people by the end of 2026.

What you'll do
• Oversee a portfolio of concurrent human-data and market-research projects, ensuring resources are allocated efficiently and deadlines are met.
• Run daily operating cadences with project leads and decide where to hire, reallocate resources, or increase focus.
• Design and improve expert workflows to reduce drop-off and increase fulfillment quality.
• Act as a thought partner to clients on complex scopes, expert calibration, and delivery design.
• Use fulfillment, throughput, drop-off, and resource-allocation data to improve operations.
• Grow client accounts through reliable, high-quality delivery.
• Coach and scale a hands-on team while remaining close to execution.

Requirements
• 4+ years of delivery-operations experience overseeing multiple projects with hard deadlines.
• Experience at a Series A-D or comparable early-stage startup; human-data, AI-data, data-vendor, expert-network, or marketplace experience is especially valuable.
• Experience managing at least two direct reports and scaling a delivery team.
• Strong analytical judgment across fulfillment rates, throughput, drop-off, and resource allocation.
• A coach-player mindset and comfort operating in an intense startup environment.

Benefits
• $200K-$300K base salary, a $50K-$100K performance bonus, and competitive equity.
• Full-time and on-site five days per week in San Francisco's Financial District near Montgomery BART, with occasional Saturday work.
• $10K-$15K in relocation support, including a housing incentive for candidates who move near the office.
• Visa transfers such as OPT and H-1B transfers may be considered.
• Health, dental, vision, and a 401(k) with company match.