Role OverviewAs a Head of Presales Engineering, you will play a critical role in helping prospects and customers understand the value of Sinequa, ChapsAgents, and ArgonOS, and clearly articulating how it can solve their most critical challenges.
You'll be the leader of a collaborative, high-energy team that values curiosity, ownership, and continuous learning.
You will partner closely with Sales Managers to guide organizations through their evaluation journey - from initial discovery to technical validation.
You will build the processes to provide a world class product demonstration, proof-of-concept cycles, and provide expert guidance on how to tailor the product - including RAG, agents, and workflows - to meet specific business needs.
You are both a technical expert and a trusted advisor - a hands-on builder of technology and people. You seamlessly bridge the gap between business and technology, translating customer requirements into impactful solutions and ensuring a smooth path to adoption.
Key ResponsibilitiesSolution Design and Customization:- Build processes in the Presales function that create higher win rates, shorter sales cycles, and allow the organization
- Hire and coach an elite team of A players
- Engage with prospects to gather technical and business requirements during discovery sessions.
- Configure and customize the product - including AI/NLP models, data connectors, and Generative AI workflows - to align with customer requirements and maximize business value.
- Adapt and extend the out-of-the-box user experience (UX/UI) to meet specific project needs.
- Configure and present tailored demos and proof-of-concepts that showcase the value of our technology and reflect prospective use cases.
- Advise prospects on best practices for enterprise search, AI usage, and data access strategies.
Technical Expertise:- Serve as a subject matter expert on Sinequa's product, security standards and integration capabilities.
- Articulate technical benefits and capabilities of the product in alignment with customer use cases.
- Understand and interpret customer data environments (on-prem and cloud) to ensure seamless integration and adequate enrichment of content.
- Provide technical input during RFP/RFI processes and respond to prospect questionnaires.
Client Engagement:- Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders, from engineers to C-level executives.
- Lead technical workshops and Q&A sessions to educate clients and deepen their understanding of the product.
- Lead technical pre-sales activities such as product demos and proof-of-concept (POC) cycles, tailored to customer industries and use cases.
- Act as a trusted advisor throughout the technical evaluation process.
Collaboration:- Partner with Sales Managers to support complex, multi-stakeholder deal cycles, including technical discovery, solution design, and executive-level presentations.
- Collaborate closely with Customer Success and Operations teams to ensure successful deployments, meet SLAs, and deliver continuous value.
- Serve as the voice of the customer by working cross-functionally with Product, Engineering, and R&D to influence roadmap priorities, resolve issues, and advocate for feature enhancements.
Cross-Industry Adaptability:- Confidently tailor technical presentations and demos across diverse verticals.
- Manage multiple active opportunities at various stages of the sales cycle.
- Adapting to customer needs and fast-changing technical environments.
- Contribute to the evolution of our verticalized solutions in strategic industries such as private equity, legal, and consulting.
Key Skills and Qualifications- Bachelor's or Master's Degree from an accredited institution in a technical field (CS/IS/IT, Engineering)
- 8+ years of experience in an engineering / technical role
- Experience in a client facing role (internal or external customers) or strong desire to work closely with customers.
- Experience hiring, building and leading a presales engineering function
- Strong collaboration skills, with an understanding of the importance of timely and effective problem-solving.
- Excellent oral and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Ability to work in a fast paced, team environment.
- Technical curiosity and a hands-on mindset - Excitement for new technologies and understanding how things work under the hood.
- Ability to understand and troubleshoot code written in Angular and at least one backend language (e.g., C#, Java, or C++).
- Proficiency in SQL/NoSQL Databases.
- Comfortable navigating and understanding systems within the Microsoft ecosystem, including Windows and Azure Cloud Services.
Bonus Points- Experience with search engines, relevancy tuning, or large-scale indexing
- Familiarity with Generative AI tools, prompt engineering, or RAG (Retrieval-Augmented Generation)
- Background in legal, private equity, M&A or consulting is a plus
- Experience configuring or demonstrating AI Assistant functionality
Why Join ChapsVision?- Opportunity to be part of a small team opening the North American market for ChapsVision
- Be a key contributor to our go-to-market movement, with visibility and impact
- Work on a strategic solution at the forefront of AI, search, and digital workplace transformation
- Fast-growing, innovative environment with career advancement opportunities
- Competitive salary structure with strong earning potential
- Generous PTO, health benefits from date of hire, 401(k) employer match, wellness and commuter benefits, and more
The annual compensation for this role ranges from $250,000 to $300,000 OTE.
Division ChapsVision US Department Global Sales & Marketing Locations New York Remote status Hybrid
