WHAT YOU WILL DO- Lead the Personal Shopping business, with accountability for sales performance, client growth, team productivity, and delivering an exceptional luxury client experience.
- Own and execute the regional Personal Shopping strategy, translating business objectives into clear commercial priorities, sales targets, and client development initiatives.
- Drive revenue growth and productivity, with each fully ramped Personal Shopper.
- Develop and execute strategies to grow and strengthen the VIC client portfolio, increasing engagement and spend from existing clients while cultivating new high-value relationships.
- Lead, inspire, and develop a high-performing Personal Shopping team through clear expectations, ongoing coaching, performance management, and talent development.
- Analyze sales, client, and productivity data to identify opportunities, address performance gaps, forecast results, and drive sustainable year-on-year growth.
- Develop and implement sales strategies, clienteling tools, and best practices that improve productivity, strengthen client relationships, and elevate the overall client experience.
- Partner closely with Distribution Center, Events, Marketing, and other key functions to strengthen VIC service levels, improve operational processes, and deliver a seamless end-to-end client journey.
- Lead and support strategic client activations, events, and brand partnerships that deepen client relationships and create meaningful commercial opportunities.
- Oversee consignment activity and related processes, ensuring strong commercial outcomes and compliance with internal policies and procedures.
- Act as a senior ambassador for Personal Shopping, championing the needs of our VIC clients and identifying opportunities to continuously evolve and strengthen the Personal Shopping proposition.
WHO YOU ARE- An experienced luxury commercial leader with a proven track record of leading high-performing Personal Shopping, clienteling, or luxury sales teams.
- Deeply client-focused, with a strong understanding of VIC and high-value customers and a demonstrated ability to acquire, develop, retain, and grow these relationships.
- Commercially driven and results-oriented, with demonstrated success delivering revenue growth and improving sales productivity.
- An inspiring people leader who develops talent, creates a high-performance culture, sets clear expectations, and holds teams accountable for results.
- Strategic and analytical, with the ability to use sales, client, and performance data to identify opportunities, make informed decisions, and drive action.
- Entrepreneurial and solutions-oriented, with the ability to identify new commercial opportunities and translate ideas into measurable results.
- Highly organized and operationally strong, with the ability to manage multiple priorities and maintain excellence in execution within a fast-paced environment.
- A natural collaborator and influential communicator who builds strong relationships across teams, functions, and levels of the organization.
- Passionate about luxury, service, and creating exceptional experiences for our most valued clients.
WHAT WE OFFER- Annual base salary of up to $125,000, plus performance-based bonus
- Paid time off
- Special leave of absence
- Medical and dental insurance
- Life insurance
- Long-term disability insurance
- Medical and family leave coverage
- 401(k) Plan
- Employee Share Purchase Plan
- Staff discount of up to 30%
- Discounted memberships for selected fitness platforms and gyms
- Language and e-learning courses
- Social Day
Experience Level: Mid-Senior levelWorkplace Type: Hybrid
