We9re looking for our first Head of Account Management for the US to scale and professionalize our post-sales motion. As our customer base grows fast, Account Management is shifting from reactive renewals to proactive retention and expansion. You will own this transition end-to-end. This role is both strategic and hands-on. You build structure, coach the team, and make sure renewals and expansions are predictable, well-run, and data-driven. Responsibilities 0Own the Account Management function across all segments 0Define account segmentation, portfolio size, and operating cadence 0Run renewal and expansion forecasting and deal reviews 0Build and maintain renewal and expansion playbooks 0Coach Account Managers through call shadowing and feedback 0Own retention, churn, and expansion metrics and reporting 0Senior profile with experience leading Account Management or Customer Success teams 0Strong commercial mindset with ownership of renewals and expansion 0Experience in B2B SaaS, preferably with technical or developer-focused products 0Comfortable building structure and process from scratch 0Hands-on coach with clear communication 0Fluent in English 0Lives in Chicago What you can expect 0Short decision lines. Big ownership. Shape the projects that matter and ship fast. 0Grow as fast as we do. Take on more, own more, and carve out your own path. 0Top-tier tech pay and equity. 0High trust, strong values, zero corporate BS. 0Flexibility in working hours. 0A company that sticks to its values in an open and informal atmosphere. We hire for talent, drive, and potential. Everything else is noise.