Hardware Logistics Manager

JOB DESCRIPTION

Job Title: Hardware Logistics Manager

Position Type: Management

Work Setting: In Office

Group/Division: Operations

Reports to: VP of Operations

FLSA: Salary

THE POSITION

An integral part of VaxCare's "Triple Aim" effort, this leadership position is dedicated to managing a technology section within VaxCare's Customer Care Group. The role directly manages The Hardware Logistics Team, which oversees VaxCare's hardware logistics process that includes hub setup, testing, shipping, and tracking, and is responsible for building out and executing all logistics functions as it relates to ordering, storing, shipping, and tracking VaxCare's hardware (Hubs).

• The role entails developing and managing a high-performing team so that it consistently exhibits VaxCare's Core Values by providing strategic and daily leadership to ensure targeted levels of quality, productivity, and effectiveness are achieved (ie, ensure the team consistently and efficiently hits performance goals).

• The role is also responsible for building out and executing the logistics management functions for our Hardware, which include ordering and storing hardware, components, and supplies, tracking their locations, decommissioning units, inventory level and team performance reporting, and ensuring appropriate supply levels are maintained.

essential responsibilities

• Inventory Management: Overseeing the hub inventory process, including forecasting of hubs needed, monitoring and maintaining proper inventory levels of hubs and associated supplies, tracking hub locations, and ensuring accurate inventory records within SalesForce.
• Hub Order Processing & Fulfillment: Managing the receiving and processing of Hub requests, which includes ordering hubs from inventory, setting up and testing hubs, monitoring hub shipments, and ensuring that they are delivered on time and consistently working properly.
• Hub Return Process: Manages hub return requests to ensure that hubs are returned on time and that appropriate charges are consistently applied on late or non-received hubs.
• Team Leadership: Leading and guiding teams of Hardware Agents. This includes setting clear expectations, providing direction, developing strong product knowledge, and fostering a positive work environment.
• Subject Matter Expert: Act as the hardware SME and develop VaxCare's Hardware organization, including building a team of skilled professionals, identifying and communicating required resources, and creating a high-performing and engaged team.
• Employee Development: Growing and developing team members. Identifying individual strengths and areas for improvement, providing feedback and coaching, and creating opportunities for learning and skill development.
• Performance Management: Managing team member performance. This includes setting performance goals, conducting regular performance evaluations, providing constructive feedback, and addressing performance issues or concerns.
• Resource Allocation and Work Flow Management: Effectively allocating resources, such as budget, time, queues, and manpower, to ensure that work is evenly distributed, completed efficiently, and goals are met.
• Other: Collaborate with the broader organization's team (Product, Hub, Sales, Customer Care, Creative, Onboarding, RCM, Inventory, etc.,) to ensure Partner needs are met and all parts of the Partner experience are cohesive.

required Experience & qualifications

The ideal candidate has prior logistics experience as well as technology-related Customer Support and a strong history of managing teams that meet performance targets in complex and challenging situations. The candidate must demonstrate a history of "Unstoppable Resourcefulness", which is defined as using creativity to help themselves and others constantly achieve goals (once given a goal, this person cannot be stopped) while also maintaining an appropriate balance between Grace and Candor. In addition to an off-the-chart level of engagement, this role also requires:

• Humility and Kindness
• An ability to help those around you be better
• An unwavering "can do, will do" mindset
• A proven history of using data to drive and prove results
• Exceptionally strong consultative and relationship skills
• Demonstrated leadership success on a Project or team with or without the leadership title
• Comfortable allowing people to find their own path to achieving their goals yet not afraid to step in and provide guidance when needed
• Must have energy, creativity, and coolness under pressure, relentlessly focused on delivering the ultimate Partner and team experience, finding constructive paths while overcoming the challenges of a fast-paced environment
• Ability to manage a varied set of responsibilities and stay on top of the details that matter
• Results-driven and execution-oriented personality, ready to step in and make things happen
• Experience managing a team and/or team's queue is a requirement

Other Essential REQUIREMENTS

• Prolonged sitting or standing: Employees must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift.
• Transportation and Attendance Requirements: Candidates must be able to reliably commute to the office each day, arrive on time, and complete an 8-hour workday as part of their on-site responsibilities.
• Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
• Visual acuity: The job requires the ability to view a computer screen and read documents for extended periods.
• Communication: Employees must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
• Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10-20 pounds to handle supplies or equipment.

COMPETENCIES: Core to all positions at VaxCare

We Live (and Work) by Our Values:

• "VaxCare-ness" (Art of Care) - Nurturing and providing for each team member
• Belief in Something Bigger than Ourselves - Capacity to derive meaning from a larger purpose
• Humility as a Posture of Learning - Burning curiosity to learn without ego
• Adaptability & Embracing Change - Nimbleness & ready to seize new opportunities

Additional "Must Haves":

• Dependability - Must be able to meet deadlines, work independently, maintain focus, be punctual and good attendance record.
• Interpersonal Skills - Builds strong relationships & contributes to a positive work environment.
• Computer Skills - Skilled with computers, learns new tools quickly.
• Ethics - Honest, accountable, maintains confidentiality.

Physical Requirements/Work Environment:

TASK

Continuous

Intermittent

Seldom

N/A

Regular & Reliable Attendance

X

Standing/Walking

X

Travel/Driving/Operating Vehicle

X

Sitting (desk/computer work)

X

Lifting/Lowering/Carrying (up to 20lbs)

X

Reaching/Bending/Twisting

X

Hand/Wrist Use (typing/mouse/writing)

X

In person attendance for meetings/conferences

X

Exposure to Noise/Dust/Chemical Exposures

X

Operating Mobile Equipment/Machinery

X

Note: Team Members in this position will be responsible for implementing and acting in accordance with VaxCare's information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and/ or Privacy officers; and reporting security events or potential security risks to the organization. Team Members in this role will be involved in the processing of protected patient and/or payment information and will be responsible for ensuring the security and privacy of the information within their scope of work.