Intuit Inc

Group Manager, Operations & Innovation (Consumer Money)

Intuit Inc • $120K — $150K *
Charlotte, NC 28269In-Person
Consumer Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Operations Management, Engineering, Data Analytics, or a related field; MBA or advanced degree preferred.
  • 10-15 years of progressive leadership experience within operations, risk/controls, or business analytics, ideally in fintech or modern financial services.
  • Deep experience establishing internal controls, quality programs, and managing regulatory tracking/remediation.
  • Proven track record in Business Process Management (BPM) with hands-on experience in automation and AI.
  • Strong data fluency and capability to diagnose operational bottlenecks using metrics.
  • Forward-thinking perspective on digital assets and understanding of operational frameworks required for projects like Circle/Stablecoin.
  • Exceptional stakeholder management and collaboration skills across Product, Tech, Risk, and Legal teams.

Responsibilities

  • Lead initiatives to enhance the quality framework across Money Operations to protect customer funds and maintain data integrity.
  • Establish continuous monitoring routines to identify operational gaps and systemic errors proactively.
  • Own regulatory complaints and lead root cause analyses to resolve and prevent issues long-term.
  • Map and optimize money movement processes to maximize efficiency and reduce manual bottlenecks.
  • Partner with product teams to implement automated workflows, machine learning tools, and RPA to streamline operations.
  • Oversee operational analytics to monitor key performance indicators and operational health metrics.
  • Lead and mentor a high-performing team while fostering a culture of collaboration and innovation in risk management.

Benefits

  • Competitive compensation package with pay-for-performance rewards.
  • Potential eligibility for cash bonuses and equity rewards.
  • Access to benefits programs supporting employee wellbeing and work-life balance.
Full Job Description
As a Money Operations Innovation & Contro l within the Money Operations team, you will play a pivotal role in enhancing the efficiency, scalability, technological advancement, and foundational safety of our Money Operations ecosystem.In this high-impact position, you will lead a multidisciplinary team responsible for driving future-state operational innovation while ensuring our day-to-day scaling is safe, compliant, and highly optimized. You will directly oversee Embedded Controls (Quality, Monitoring, and Regulatory Complaints), Business Process Management, and Ops Analytics.

The ideal candidate brings a unique blend of builder mindset and protective intuition-someone who can leverage cutting-edge automation, AI, and outsourcing strategies without compromising on quality or regulatory standards. This role is central to building operational readiness for major upcoming launches.

Responsibilities
Team Scope & Key Responsibilities

  • Embedded Risk & Controls (Quality, Monitoring, & Regulatory Health)
    • Quality Assurance: Own and scale the quality framework across all Money Operations workstreams to catch errors early, protect customer funds, and maintain high data integrity.
    • Internal Monitoring & Testing: Establish proactive, continuous testing and automated monitoring routines to catch operational gaps, broken workflows, or systemic errors before they impact users.
    • Regulatory Complaints Management: Take ultimate ownership of regulatory complaints related to Money Ops. Lead deep-dive root cause analyses, resolve immediate issues, and re-engineer processes to ensure long-term resolution and systemic prevention.
    • Compliance & Risk Partnership: Serve as the core operational bridge to the broader Risk, Legal, and Compliance teams, ensuring daily workflows inherently align with evolving financial regulations.
  • Business Process Management (BPM)
    • Workflow Architecture: Map, analyze, and continually optimize end-to-end money movement processes to maximize speed and reduce friction while eliminating manual bottlenecks.
    • Automation & Scale: Partner with product and engineering teams to deploy automated workflows, machine learning tools, and robotic process automation (RPA) to eliminate repetitive tasks.
    • Sourcing Strategy: Design and manage outsourcing or right-sourcing strategies to allow operations to scale seamlessly during hyper-growth, ensuring strict vendor oversight and SLAs.
  • Ops Analytics & Performance Management
    • Data-Driven Operations: Oversee the operational analytics engine to monitor the real-time health, throughput, and unit economics of Money Operations.
    • Metrics & Dashboards: Define and build comprehensive dashboards tracking operational KPIs (speed, cost, volume) alongside critical health metrics (error rates, control failures, complaint trends).
    • Predictive Insights: Leverage data analytics to forecast volume spikes, detect potential operational strain, and drive strategic decision-making for resource planning.
  • Leadership & Culture
    • Lead, mentor, and scale a high-performing team divided across controls, process design, and data analytics.
    • Foster a modern, collaborative culture that views risk management and data analytics as enablers of rapid innovation, not blockers.


Qualifications
  • Required Skills and Experience:
    • Bachelor's degree in Business, Operations Management, Engineering, Data Analytics, or a related field; MBA or advanced degree preferred.
    • 10-15 years of progressive leadership experience within operations, risk/controls, or business analytics-ideally in a fast-paced fintech, neobank, or modern financial services environment.
    • Deep experience establishing internal controls, quality programs, and managing regulatory tracking/remediation directly inside an operations department.
    • Proven track record in Business Process Management (BPM) with hands-on experience leveraging automation, AI, and scaled third-party vendor operations.
    • Strong data fluency; comfortable steering an analytics function and utilizing metrics to diagnose operational bottlenecks and risk trends.
    • Forward-thinking perspective on digital assets, with an understanding of the operational and regulatory frameworks required for projects like Circle/Stablecoin.
  • Leadership Competencies:
    • Ability to think both strategically and tactically-equally comfortable designing a 3-year innovation roadmap or diving into the weeds of an operational exception.
    • Exceptional stakeholder management skills; a proven collaborator who can align Product, Tech, Risk, and Legal teams around shared operational goals.
    • High emotional intelligence and communication skills required to lead a diverse, modern, and agile operational team.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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