Purpose of Position

The Global Travel & Logistics Program Manager supports the strategic direction for the ground services, airline, hotel and technology programs. In collaboration with Global Travel & Logistics Leadership Team, supports the execution of 39 corporate initiatives designed to achieve innovative business travel solutions across all NetJets business units. The Global Travel & Logistics Program Manager's focus is on simplificiation, innovation, safety and service improvements.

Tasks and Responsibilities

• Brand ambassador for airline, hotel, and ground; collaborate with internal and external partners to provide education and communication on program offerings and improvements
• Provide direct support to the Global Travel & Logistics department, operations, procurement, billing and external suppliers
• Manage deviations to include billing issues/disputes; complete root cause analysis and identify themes for future improvements
• Maintain management of feedback, supplier performance and program KPI's
• Recommend and implement improvements to current processes and procedures to improve the efficiency of the team and the overall program quality
• Manage functional projects with moderate resource requirements, risk, and/or complexity
• Responsible for case database and owning escalations / deviations
• Conduct special event planning, coordination, sourcing, and execution for peak period and key events
• Cross-train with Global Travel & Logistics Program Managers to provide additional resources to domains as needed
• Closely engage with the Global Travel & Logistics Coordinators and Program Managers to ensure strategy is being properly executed; use to identify new opportunities process and program improvements
• Solve problems in straightforward situations; analyze possible solutions using technical experience and judgment and precedents
• Provide informal guidance to new team members
• Administrative tasks as assigned by leaders of the Global Travel & Logistics team

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Travel or Hospitality

Certifications and Licenses

Years of Experience

2-4 years of experience

Core Competencies

Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• GDS, IJETII knowledge is ideal
• Advanced knowledge of MS office, excel knowledge required
• Financial acumen preferred
• Program management experience preferred
• Abillity to be successful in a highly collaborative environment
• Ability to work under pressure and in crisis situations
• Excellent verbal and written communication skills
• Sound leadership and interpersonal skills
• Ability to communicate difficult concepts and influence others to adopt a different point of view
• Service oriented approach
• Strong decision-making and problem-solving skills
• Ability to manage and adapt to frequent changes
• Proficiency in creating and delivering presentations
• Travel may be required

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support