Position SummaryThe Enrollment Lead serves as the centralized point of contact for all enrollment-related matters within the Aetna Employer Portal operational support team. This role provides Level 2 support for escalated enrollment issues, leads internal training and operational readiness, oversees migration from legacy enrollment tools, and drives continuous process improvement. The Enrollment Lead collaborates closely with Sales, Eligibility Consultants, and cross-functional teams to ensure seamless billing operations and exceptional customer experience. This position is critical in supporting the transition to new platform capabilities and in fostering a culture of innovation and accountability.
** Position may sit anywhere in the United StatesResponsibilities- Lead day-to-day execution of enrollment feature development and operational support within the Aetna Employer Portal.
- Partner with business stakeholders to document current vs. future state enrollment processes and capabilities.
- Manage user acceptance testing (UAT) to validate enrollment features against design specifications.
- Oversee access and registration processes for new and existing users, including migration from legacy tools (e.g., ESW, EZEnroll, EZLink, ABAT, BenefitFocus).
- Provide troubleshooting and support for internal and external users related to enrollment and billing.
- Monitor and report on enrollment performance metrics; identify and implement process improvement opportunities.
- Support the development and execution of communication and training materials for Sales and Account teams.
- Collaborate with tool owners to coordinate decommissioning activities and ensure readiness for portal launch phases.
- Champion a customer-centric approach, ensuring enrollment solutions are intuitive and aligned with user needs.
- Foster a culture of continuous improvement and operational excellence.
Required Qualifications- 5+ years of experience in healthcare operations, enrollment management, or digital platform support.
- Proven track record in managing cross-functional initiatives and driving operational improvements.
- Strong understanding of enrollment systems, user provisioning, and portal-based workflows.
- Experience with UAT coordination and feature validation.
- Excellent communication and stakeholder engagement skills.
- Proficiency in reporting and performance metric analysis.
Preferred Qualifications- Experience with Aetna Employer Portal or similar enterprise healthcare platforms.
- Familiarity with legacy systems such as MEA, ESW, EZLink, ABAT, and EZenroll.
- Background in sales operations or account management support.
- Exposure to digital transformation initiatives and agile development environments.
EducationBachelor's degree preferred / specialized training / relevant professional qualifications.
Anticipated Weekly Hours40
Time TypeFull time
Pay RangeThe typical pay range for this role is:
$54,300.00 - $159,120.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/23/2026
