Scotiabank

Global Managed Print Services Specialist

Scotiabank$75K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University degree in Business, Information Technology, or related discipline.
  • 5-8+ years of experience in managed print services, workplace technology operations, or infrastructure operations.
  • Strong understanding of print operations, lifecycle management, operational reporting, and service management processes.
  • Experience with operational governance, process improvement, and vendor coordination activities.
  • Strong communication, stakeholder management, organizational, and problem-solving capabilities.

Responsibilities

  • Champion a customer-focused culture to enhance client relationships.
  • Support global managed print operations including deployments, refreshes, and service delivery.
  • Coordinate activities with vendors and regional support teams for consistent service delivery.
  • Monitor performance metrics, including service performance and operational KPIs.
  • Drive process improvements in reporting and service quality.
  • Support governance activities related to lifecycle compliance and asset tracking.
  • Collaborate with Technology and Procurement teams on vendor management and service improvements.

Benefits

  • Commitment to Diversity, Equity, Inclusion & Allyship with supportive employee resource groups.
  • Accessibility and workplace accommodations to foster an inclusive environment.
  • Opportunities for upskilling through courses and tuition assistance.
  • Competitive rewards program starting on day one, including flexible vacation.
  • Access to a dynamic workplace environment with collaborative spaces and amenities.
  • Engagement opportunities within the community, regardless of work location.
Full Job Description
Requisition ID: 267331

The Global Managed Print Services Specialist is responsible for supporting the operational management, coordination, and continuous improvement of managed print services across the organization. The role supports the execution of the global managed print strategy through operational oversight, vendor coordination, reporting, service delivery management, and lifecycle support activities.

The role will work closely with regional teams, vendors, Procurement, and Technology partners to ensure managed print services are delivered consistently, efficiently, and aligned with enterprise standards and operational requirements.

Is this role right for you? In this role, you will:

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Support global managed print operations including deployments, refreshes, upgrades, break/fix coordination, and service delivery activities.
  • Coordinate operational activities with print vendors, managed service providers, logistics partners, and regional support teams to ensure consistent service delivery and standards adoption
  • Monitor service performance, device utilization, operational KPIs, lifecycle reporting, and vendor performance metrics
  • Support forecasting, budgeting, inventory planning, and print estate optimization initiatives.
  • Drive operational process improvements focused on simplification, standardization, reporting, and service quality improvements.
  • Support governance activities related to lifecycle compliance, operational reporting, asset tracking, and service management processes.
  • Partner with Technology and Procurement teams on vendor management activities, operational escalations, and service improvement initiatives
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high performance environment and contributes to an inclusive work environment.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • University degree in Business, Information Technology, or related discipline.
  • 5-8+ years of experience in managed print services, workplace technology operations, or infrastructure operations.
  • Strong understanding of print operations, lifecycle management, operational reporting, and service management processes.
  • Experience with operational governance, process improvement, and vendor coordination activities.
  • Strong communication, stakeholder management, organizational, and problem-solving capabilities.


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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