OverviewIntegrated Business Planning (IBP) & Magic Triangle (MGT) Sustain Operations - North America & Rest of World (ROW) is accountable for the end-to-end operational stability, control, and governance of Integrated Business Planning (IBP / o9) and MGT production integrations (SAP, Mosaic, TPM) primarily across North America and rest of the world solutions. Primary focus is on the MDG pipeline and MGT platform data integrations from source to target. This role owns the IT Service Management (ITSM) control plane for NA IBP and MGT, ensuring incidents are responded to, triaged effectively and within SLA, risks are proactively managed, changes are governed, and business impact is clearly communicated and minimized. The role partners closely with Data Product, Integration, and external Sustain teams, while maintaining clear separation of accountability between build, data ownership, data quality, and operational governance. Provide hands-on IBP Sustain expertise to stabilize and remediate forecast integration issues (95 vs 97) and batch job monitoring/triage, while ensuring knowledge is transferable into long-term Sustain operations. This role is positioned to reduce criticality risk in IBP Sustain, not to own a single project deliverable.
Responsibilities1. ITSM Ownership & Operational Governance
- Own the incident, problem, and escalation lifecycle for North America IBP and MGT production environments
- Act as the single operational authority during Sev 1 and Sev 2 incidents, including war room leadership and decision making
- Ensure timely escalation, executive communications, and post-incident root cause analysis, including clear ownership of corrective actions
- Define, track, and govern operational KPIs, SLAs, service health, and forecast stability metrics
- Maintain and enforce sustain runbooks, SOPs, batch operating procedures, and escalation frameworks, ensuring readiness across all IBP operational scenarios
2. End-to-End Triage & Business Impact Management
Forecast Integration: 95 vs 97
- Act as a subject matter expert for Forecast Integration 95 vs 97, including upstream and downstream dependency awareness
- Lead root cause analysis, stabilization, and remediation of mismatches between forecast versions
- Partner with Product, Data, Planning, and Integration teams to resolve structural integration gaps and prevent recurrence
- Ensure forecast discrepancies are clearly translated into business impact, risk, and decision context during operational events
Operational Triage & Incident Management
- Lead end-to-end triage across data pipelines, integration layers, batch execution, and downstream consumption (o9, SAP IBP, reporting)
- Own batch jobs monitoring, failure triage, and escalation, including overnight and weekend execution models
- Provide clear business impact assessments during incidents, delays, or data degradation
- Ensure repeat issues transition from incident to problem management, with permanent corrective actions
- Drive cross-functional alignment across technical and business stakeholders during operational events
3. Change, Release & Risk Governance
Serve as the North America Sustain gatekeeper for:
- Change Requests (CRs)
- Releases, hotfixes, and planned outages
Validate production readiness in partnership with Data Product, Integration, and Engineering leads
- Ensure changes align with IBP business calendars (S&OE, S&OP, finance cycles)
- Govern weekend and after-hours execution, including batch-heavy changes, to minimize business and forecast risk
- Actively assess and mitigate sustain criticality risks arising from complex integrations and forecast dependencies
4. Operational Excellence & Continuous Improvement
- Drive reduction of manual monitoring through automation, alerting, and standardization
- Identify systemic operational risks, recurring failure patterns, and forecast instability drivers
- Ensure sustain knowledge is documented, transferable, and scalable - not person-dependent
- Actively support the transition of complex IBP knowledge (forecast logic, batch behavior, integration nuances) into long-term Sustain ownership
- Provide operational insights, trend analysis, and risk visibility to senior leadership
Partnership Model & Ways of Working
This role succeeds through strong partnership with clear accountability boundaries:
- IBP Sustain Data Product Management (DPM)
- Partners on data validation, reconciliation, and root cause analysis, while this role owns escalation, business impact assessment, and problem management governance.
IBP Integration Lead
- Partners on batch orchestration, runtime optimization, and continuity planning, while this role governs risk acceptance, escalation decisions, and operational readiness.
CSM / L1 / L2 Sustain Teams
- Ensures L1/L2 teams operate independently through strong runbooks, escalation thresholds, and batch procedures, engaging senior resources only for true exceptions.
RACI Overview (Summary)
Accountable:
- ITSM ownership, major incidents, escalation decisions, operational readiness, forecast stability, sustain governance
Responsible (via partners):
- Data diagnosis (DPM), batch execution and continuity (Integration), monitoring and first response (L1/L2)
Consulted:
- Product, Engineering, IBP Process, Planning, Business stakeholders
Compensation and Benefits:
- The expected compensation range for this position is between $123,500 - $206,750.
- Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
- Bonus based on performance and eligibility target payout is 15% of annual salary paid out annually.
- Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
QualificationsRequired
- Bachelor's degree in Information Systems, Engineering, Supply Chain, or related field, or equivalent experience
- 8+ years of experience in enterprise application operations, sustainment, or IT service management
- Strong experience with data platforms, batch processing, and orchestration concepts
- Proven experience leading major incidents, escalation management, and production governance
- Strong understanding of data-driven platforms and complex system integrations
- Strong experience with ERP/SAP data integrations and Enterprise Data foundational knowledge
- Experience working with ITSM frameworks (Incident, Problem, Change, Release)
- Experience supporting IBP, planning, analytics, or supply-chain platforms
- Experience operating in a matrixed, global enterprise environment
- Demonstrated success driving operational maturity, observability and automation to prevent risk or incidents
Experience:
- Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management.
- Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment.
- Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs.
- Proactively drives impact and engagement while bringing others along.
- Ability to lead others without direct authority.
- Experience working with ADO & ServiceNow
Success Measures
- Reduced Sev-1 / Sev-2 incidents driven by ambiguity or late escalation
- Improved MTTR and production stability for NA IBP & MGT
- Clear ownership and decision-making during operational events
- Increased confidence from business and leadership in production readiness
- Increased utilization of observability tools, software and automation to self-heal/resolve
> 
