Requisition ID: 260523
The RoleThe Global Head, CIAM Engineering & Operations is accountable for the end-to-end ownership of Customer Identity & Access Management (CIAM) platforms and services across the enterprise. This role leads the global engineering and operational teams to design, build, modernize, and operate secure, scalable, and resilient CIAM capabilities that protect customers, enable digital growth, and support business strategy across all regions and channels.
The incumbent drives the evolution of global CIAM services, advances modern engineering and operational practices, and partners closely with Technology, Security, Fraud, Risk, and Business leaders to deliver foundational and transformational customer protection capabilities at enterprise scale.
What You'll Do:
Global CIAM Platform Ownership
- Owns the full lifecycle and service accountability for global CIAM platforms, including strategy alignment with architecture, design, build, modernization, production operations, and continuous improvement for customer identity and authentication services.
- Accountable for platform availability, resiliency, performance, security posture, and operational excellence across web and mobile channels globally.
- Ensures CIAM services operate as enterprise-grade platforms, meeting defined SLAs, SLOs, and regulatory obligations.
Engineering & Delivery Leadership
- Leads the end-to-end CIAM engineering function, spanning business analysis, engineering, QA, NFT, web/mobile development, onboarding, and release management.
- Develops and modernizes core CIAM capabilities, including authentication, authorization, MFA, risk-based authentication, customer registration, identity lifecycle, and user administration services.
- Drives adoption of modern engineering practices, including cloud-native architectures, API-first design, automation, CI/CD, security-by-design, and resilience engineering.
Operational Excellence & Production Support
- Owns production operations and support for CIAM platforms, including incident management, problem management, capacity planning, and operational readiness.
- Establishes and enforces run-the-platform disciplines, ensuring stable operations, predictable change, and rapid recovery from incidents.
- Partners with SRE, infrastructure, and operations teams to mature monitoring, alerting, runbooks, and operational automation.
Governance, Risk, and Enterprise Alignment
- In partnership with IAM Product and Architecture, provides enterprise governance and ensures CIAM solutions align with security standards, fraud controls, privacy requirements, and regulatory expectations.
- Serves as a key CIAM leader for risk management, audit, and regulatory engagements, ensuring findings are proactively mitigated and platforms are operated within risk appetite.
- Ensures clear ownership, decision rights, and accountability across CIAM initiatives and services.
- Works across functions and geographies to onboard and integrate global business channels onto CIAM platforms, ensuring consistent customer experience and security posture.
- Balances speed to market with control, enabling business growth while protecting customers and enterprise trust.
- Acts as a senior CIAM technology leader, influencing roadmaps and priorities in alignment with global business and digital strategy
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
What You'll Bring:- Education & Technical Foundation
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline; a graduate degree or relevant industry certifications (e.g., cloud, security, IAM) is an asset. - Engineering Leadership Experience
10+ years of progressive technology experience, including 5+ years leading large engineering teams, with hands-on responsibility for building and modernizing customer-facing, web/mobile platforms in a complex enterprise environment. - CIAM / Security Platform & Operational Exposure
Demonstrated experience delivering and supporting identity, authentication, or security platforms, including ownership of production systems, release management, and collaboration with security, fraud, risk, and operations teams in a regulated or large-scale environment.
What's in it for you? - You'll join a team focused on building cloud platforms as products, enabling delivery teams across the enterprise rather than acting as a centralized gatekeeper or operating within a narrow delivery focus. This role offers exposure to a wide range of technologies, problem domains, and stakeholders.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.
Location(s): Canada : Ontario : Toronto
