We are currently seeking a Global Business Analyst, Customer Service for our Pharma, Health & Durables division who will be an important part of our global team. This hybrid role can be based at one of our key sites in Montabaur/ Germany, Porto/Portugal or Gordonsville/USA. Key tasks and responsibilities: - Processes & Reporting: - Monitoring processes and identifying opportunities for improvement - Forwarding and escalating issues to cross-functional teams - Supporting improvement processes - Documentation: Creating new and/or revising existing processes - Preparing for improvement meetings - Evaluation of new processes, e.g., VMI/EDI - Coordinating requests from other departments - Creating Business Warehouse reports - Participating in the definition and implementation of improvement measures - Eliminating or consolidating redundant reports - SAP Support for Key Users: - Creating new tickets for IT issues or changes - Reviewing open IT tickets - Quarterly regression testing - Training: - Assisting global trainers with documenting and conducting training sessions - Supporting the training of apprentices, interns, and new employees (worldwide) - Assisting with the training of existing customer service representatives on existing and/or new processes Requirements: - Completed Commercial Apprenticeship + preferably at least 5 years of relevant experience in the described tasks. - Extensive experience and knowledge of SAP (particularly the SD module) as well as other modules - Excellent MS Office skills (Excel, Word, Outlook, PowerPoint) - Experience with CRM tools, particularly Salesforce - A meticulous, independent work style with an understanding of process development, monitoring, and training - Ability to work well in a team - Ability to handle pressure - Strong communication skills - Facilitation skills (workshops, training sessions) - A second foreign language is a plus (German, Spanish, French, Italian) Apply Now! If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we'd love to meet you! Please apply using the link below.