Qualifications

• Experience with Genesys on-premises contact center software - architecture and framework.
• Experience with Session Border Controller systems, familiarity with Oracle is helpful.
• Session Initiation Protocol (SIP) experience including carrier SIP Trunking.
• Requires experience with call center solutions.
• Experience with Cisco Call Manager.
• Experience with one or more VoIP monitoring solutions.
• Proven analytical and problem-solving abilities.
• Strong knowledge of LAN/WAN technologies, QoS, Firewalls and IP troubleshooting.
• Bachelor's degree and 4 years of directly related experience.

Responsibilities

• Evaluate, design, and maintain existing or proposed contact center, IVR, and session border communication systems.
• Contribute to the development of new theories and methods.
• Analyze the needs of the user community and recommend solutions.
• Prepare detailed specifications and flowcharts for implementation of new programs or modifications to vendor software.
• Coordinate installation of hardware and software configurations.
• Maintain contacts with vendors of telecommunications equipment and services.
• Support management and communication regarding system performance and reliability for voice and video components.
• Benchmark, analyze, report on, and make recommendations for telecommunications systems.

Benefits

• Opportunities for professional development and growth.
• Collaborative work environment with a focus on innovation.
• Access to advanced technology and tools.
• Flexible work schedule options.
• Engagement with diverse projects across the enterprise.