Overview:A strong predictor of success for the General Manager will be the ability to:
- Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
- Develop cohesion with associates and maximize each one's potential
- Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
- Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff
Key Duties & Responsibilities: - Strong focus and adherence to three of Crestline's key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction - your ability to influence and increase these upon starting is key
- Staff Optimization - develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
- Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
- Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership
Education and Experience:- Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager
- Computer and Office skills required - must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
- Experience with hotel information systems and accounting systems pertinent to the brand
- Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)
