8/14/26
Location: Lester B. Pearson Intl Apt (YYZ-TRML)
Cities: Toronto - Canada
Requisition ID: 87526
This job will continue to be posted until at least 8/20/2026. If interested, please apply prior to this date.
Must be in possession of valid documentation to live and work in CANADA at the time of applying to this position.
Job Description
What you'll do
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Supervise and direct the performance of airport staff and contracted personnel across customer service, ticketing, operations, baggage handling, ramp, catering, and security functions, ensuring safe, efficient, and customer-focused operations1
• Lead workforce planning activities, including scheduling, training, performance management, compliance oversight, and financial stewardship, ensuring operational readiness and alignment with American Airlines' strategic and regulatory requirements
• Drive a culture of accountability, engagement, and operational excellence by motivating team members, developing talent, and leading the achievement of station performance, service, and business objectives
• Support talent management initiatives, including hiring, promotions, transfers, succession planning, and corrective actions, ensuring organizational capability and staffing continuity to meet operational demands
• Develop and maintain strategic relationships with Alliance/Oneworld partners and key stakeholders to strengthen collaboration, enhance service delivery, and improve the overall customer journey
• Lead contract administration and vendor performance management efforts with contractors, suppliers, airport authorities, and service providers, ensuring operational effectiveness, regulatory compliance, and cost-efficient service delivery
• Analyze operational performance metrics, service disruptions, and irregularities, developing recommendations and action plans to improve operational reliability, customer satisfaction, and station performance
• Provide leadership support across multiple stations and special projects as needed, driving process improvements, operational consistency, and strategic initiatives that support broader business objectives
• Serve as a key representative of American Airlines with airport authorities, government agencies, industry partners, and community stakeholders, fostering relationships that support operational success and the company's reputation
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
• Bachelor's degree in Business Administration, Management, or related fields
• Proven 5+ experience of working in an international environment
• Fluently read, write, and speak in English
Preferred Qualifications- Education & Prior Job Experience
• Master's degree in Business Administration, Management, or related fields
Skills, Licenses, and Certifications
• Ability to lead and motivate teams to achieve operational goals
• Strong financial management and budget control skills
• Effective problem-solving and communication skills
• Knowledge of airport regulations and project management capabilities
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2. Health Benefits: You'll have access to your health benefits to help you stay well.
3. Additional Benefits: Other great benefits include our Team Member Assistance Program, discounts on hotels, cars, cruises and more.
