American Airlines

Base Manager, Inflight

American Airlines • $72K — $99K *
New York, NY 10025In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in related field or equivalent experience/training
  • 4+ years of relevant experience
  • Experience in customer service industry
  • Prior leadership experience leading a team
  • Ability to work shift work, including weekends and holidays

Responsibilities

  • Serve as local expert on departmental policies and regulations
  • Collaborate with local APFA representatives for decision-making
  • Act as escalation point for Flight attendants to address concerns
  • Allocate resources to support on-time performance and operational goals
  • Adhere to operating budget provisions
  • Coordinate with other departments to resolve issues
  • Provide feedback to improve departmental efficiency

Benefits

  • Travel perks for you, your family, and friends to explore over 365 destinations
  • Immediate access to health, dental, prescription, and vision benefits
  • Wellness programs aimed at enhancing personal health and well-being
  • 401(k) program available from day one with potential employer contributions
  • Additional benefits including Employee Assistance Program and discounts on various services
Full Job Description
7/29/26

Location: LaGuardia Apt (LGA-TRML)
Cities: New York City LGA - NY
Requisition ID: 87096

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Local subject matter expert in departmental policies, procedures, regulations, and knowledge of the APFA collective bargaining agreement.
  • Works closely with local APFA reps to reach interest-based decisions for the company and the Flight Attendants
  • Escalation point-of-contact for Flight attendants in base for support, to address concerns, and resolve issues.
  • Effectively allocates resources and provides appropriate support to drive on-time performance and operational goals and metrics.
  • Adhere to the provisions of the operating budget.
  • Works with other departments to effectively resolve local problems and address flight attendant concerns.
  • Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
  • Provides feedback on current procedures and practices for accomplishing departmental objectives to improve efficiency and drive consistency.
  • Responsible for the hiring (external and internal) hires, promotions, and discharges.
  • Leads, supports, and mentors direct reports.
  • Directs and coordinates local base activities.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in related field or equivalent experience/training
  • 4+ years of relevant experience
  • Experience in customer service industry
  • Prior leadership experience leading a team.
  • Ability to work shift work, including weekends and holidays.
  • Must be able to work on-site at assigned base/location

Preferred Qualifications- Education & Prior Job Experience
  • Current Inflight, Customer Care, or other operational experience in a leadership role
  • Prior mentorship and policy administration experience
  • Flight Attendant experience

Skills, Licenses & Certifications
  • Ability to qualify as a Flight Attendant
  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment.
  • Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
  • Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
  • Strong decision-making skills
  • Ability to work independently as well as collaboratively.
  • Ability to work under demanding operational conditions.
  • Ability to prioritize and execute with a sense of urgency and preciseness.
  • Ability to use sound business judgment to resolve issues with internal and external customers.
  • Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation.
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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