JetBlue Airways

General Manager Operations

JetBlue Airways • $100K — $120K *
Fort Lauderdale, FL 33311In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in relevant field or equivalent experience with High School Diploma/GED and 4+ years work experience
  • 6+ years airline managerial experience in Customer Service or Operations
  • Proficient in Microsoft Office tools
  • Strong interpersonal and communication skills
  • Ability to analyze operational metrics and improve performance

Responsibilities

  • Oversee tactical and strategic flight schedules, ensuring operational integrity
  • Coordinate communication between departments to enhance teamwork and efficiency
  • Act as Incident/Event Manager during irregular operations
  • Implement operational strategies in partnership with Airports leadership
  • Evaluate operational requirements and enhance the Operations infrastructure
  • Develop service standards consistent with airline objectives
  • Monitor and improve station operational performance

Benefits

  • Dynamic work environment at an airport setting
  • Engagement with diverse teams and departments
  • Career development opportunities within an aviation context
  • Flexibility in work hours and travel opportunities
  • Commitment to safety and adherence to regulations
Full Job Description
Position Title: General Manager Operations - (FLL)

Position Summary

The General Manager supports the Director, FLL Operations and Customer Service in overseeing all aspects of the Operations Department at Fort Lauderdale (FLL). The General Manager works with Airports Leadership to develop and execute the strategy of FLL operations and ensure the day-to-day tactical movement of all departures and arrivals. This includes ensuring quality, efficiency and consistency in the execution and implementation of operational policies and standards.

Essential Responsibilities
  • Oversee the tactical and strategic flight schedule; reviews to ensure flight schedule integrity of daily operations and coordinates the plotting of gate assignments
  • Oversee daily FLL operations, including coordinating and communicating with all departments in regard to operational integrity to improve communication and teamwork to drive efficiencies
  • Act as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations
  • Partner with Director and Airports leadership team in strategy development including overseeing implementation plan(s)
  • Ensure the FLL Aircraft Ground Reposition (AGR) and FLL Deicing Team staffing, training and readiness is up to date and functional to meet operational needs
  • Develop and coordinate guidelines and service standards pertaining to station operations that are consistent with the airline's objectives
  • Evaluate operational requirements and establish the Operations infrastructure necessary to achieve team and department goals
  • Oversee systems and procedures, operational controls, and automated systems at FLL.
  • Maintain station operational performance goal monitoring and communications to appropriate departments
  • Identify and capitalize on operating efficiencies within the lobby, gate and Operations Center areas of FLL
  • Proactively review team performance and recommend enhanced operating practices and procedures to improve performance
  • Develop balanced metrics to ensure the performance and prosperity targets for the team are achieved and continuously challenged
  • Recommend changes to curricula and delivery of JetBlue practices and procedures to increase learning and efficiency
  • Take a significant role in the recruitment and development of Crewleaders to support the growth and development of the succession plan for the leadership team at FLL
  • Ensure Operations team readiness for response to significant non-routine operations and emergency events
  • Ability to be an ambassador to the Principles of Leadership
  • Is accountable to senior management for ensuring the safety and security of ground handling operations
  • Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards.
  • Other duties as assigned


Minimum Experience and Qualifications
  • Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience Six (6) years of airline managerial experience in Customer Service or Operations
  • Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
  • Ability to maintain a poised demeanor while working in a fast-paced environment
  • Strong interpersonal skills
  • Ability to engage all people and all types of personalities and agendas
  • Ability to establish credibility and to be decisive
  • Ability to communicate clearly, concisely, logically and coherently
  • Strong written and verbal communication skills
  • Results oriented with the ability to balance other business
  • Strong analytical, numerical, and reasoning abilities
  • Ability to be hands on with Crewmembers, Customers, business partners and all other stakeholders
  • Ability to motivate Crewmembers and coach for improved performance where necessary
  • Available for occasional overnight travel (10%)
  • Willing to work variable hours, including weekends and irregular shifts
  • Must pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship


Preferred Experience and Qualifications
  • Bachelor's Degree in Business or Aviation
  • Possess the ability to effectively communicate to various levels within the organization
  • Proven leadership ability with an emphasis on people skills
  • Excellent organizational and planning skills


Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/ or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment
  • Computer and other office equipment
  • Ground service equipment
  • Handheld radios
  • Light Emitting Diode (LED) screens and signs


Work Environment
  • Airport Ramp environment;
  • Subject to weather and elevated noise levels within airports


Physical Effort
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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