THE ROLE: GENERAL MANAGERGeneral Managers collaborate with District Managers to oversee all operations, and the overall financial wellbeing of the bakery. General Managers provide on-the-ground leadership to ensure retail, baking production, and operations standards are met. The ideal General Manager candidate has strong problem-solving, decision making and leadership skills, with the ability to manage a clear growth path for the bakery.
What We're Looking For- People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
- Strong communication & interpersonal skills; team-oriented with a positive attitude
- Maintain a high level of professionalism and care: be adaptable, flexible, and patient
- Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
- Ability to continuously motivate and inspire team members and set a positive example for the team
- Ability to establish and maintain relationships with suppliers, businesses, and organizations for meaningful partnerships and community outreach
- Must have strong financial acumen to manage the bakery's budget, to control costs, and maximize profitability
- Embody and promote the values and standards of Levain Bakery
Job Responsibilities:Leadership & Team Management- Display effective leadership capabilities focused on team dynamics, motivation, and conflict resolution to inspire and manage all bakery staff (including shift leads, bakers, retail team members, trainers, and porters)
- Model DEI principles and ensure they are upheld in bakery operations and leadership practices, where team members foster a culture of inclusion in their store
- Demonstrate strategies for resolving conflicts and handling difficult conversations with team members
- Manage team member performance through assessment techniques, coaching, and regular development opportunities
Customer Service- Demonstrate strong customer service skills and coach team members on how to handle inquiries, complaints, and feedback in an effective manner
- Demonstrate a deep understanding of customer preferences, needs, and expectations to inspire your team members to do the same
- Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
- Troubleshoot customer complaints to quickly resolve issues and evaluate customer reviews on platforms (Yelp, Google, DoorDash, Uber Eats, and Toast)
Operations- Manage the bakery's budget pursuant to P&L, control costs, maximize profitability, and maintain a weekly business analysis routine
- Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery's quality standards
- Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
- Manage cash reconciliations, audit time sheets, close payroll, and ensure inventory is entered accurately
Growth Management- Maintain a business analysis routine to stay on target with KPIs, review P&L with District Managers, and ensure all finances are accurately recorded
- Develop and implement sales strategies to reduce cost and increase revenue (e.g. minimizing waste, optimizing labor, upselling, community-based activities, or marketing activations)
- Establish relationships with suppliers, businesses, and organizations for meaningful partnerships
Requirements- Bachelor's degree in business, hospitality, or relevant field of study preferred
- Minimum 4-5 years of food service, QSR, or retail experience, with at least 2-3 years of management experience required
- Adept knowledge of Toast POS system
- Open availability: ability to work mornings, nights, weekends, and holidays
- Ability to work 50 hours per week
- Ability to lift/push 25-50 pounds
- Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
- Read and communicate in English, both verbally and in writing
- Utilize basic computer skills (Email, Microsoft Office)
- Must have valid DOH Certification & additional regional required food handlers' certifications
Compensation & Benefits- $85k - $95k + 20% quarterly bonus potential
- Health, Vision, Dental Insurance
- Employer-funded Healthcare Reimbursement Account
- Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
- 14 Weeks Fully Paid Parental Leave
- Three Weeks of Paid Time Off
- 401K with 3.5% Company Match
We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.
