Job Title
General Manager
Location
Ronald Reagan Washington National Airport (DCA) - Arlington, VA 22202 US (Primary)
Job Type
Full-time
Category
Customer Service
Education
Job Description
The
General Manager (GM) is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring stores operate in alignment with company standards while driving sales, profitability, and team success.
Location: Ronald Reagan Washington National Airport (DCA) - Arlington, VA 22202
Schedule: Must have weekend availability
Pay: $105,000-110,000 annually
Job Responsibilities:- Oversee and manage store performance, including sales, shrink control, and all controllable expenses
- Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations
- Coach and mentor Store Managers, providing guidance to improve leadership skills and business results
- Maintain strong relationships with property management to address operational concerns and ensure store compliance
- Ensure compliance with all company policies and procedures, holding teams accountable for execution
- Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team
- Ensure financial controls and accountability, maintaining accurate financial documentation and records
- Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing
- Communicate effectively with the District Manager, addressing any operational or employee-related issues
- Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales
- Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines
- Lead by example, setting the tone for excellence in customer service, sales, and team engagement
- Perform other duties as assigned to support company goals
Job Requirements
- Bachelor's degree preferred; High School diploma required
- Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture
- Self-motivated, highly organized, and able to manage multiple priorities efficiently
- Strong communication skills, both verbal and written
- Passion for customer service and results-driven leadership
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)
- 3+ years of multi-unit leadership experience in a retail environment
Additional Requirements
Mobility
- Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
Visual / Hearing
- Normal or corrected vision and hearing
- Can distinguish varying patterns, or materials
Language
- Understand, speak, read, and write fluent English
Physical Activity
- Use of fine motor hand functions
