General Manager

Marshall Retail Group

$105K — $110K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred; High School diploma required.
  • 3+ years of multi-unit leadership experience in a retail environment.
  • Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.).
  • Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture.
  • Strong communication skills, both verbal and written.
  • Self-motivated, highly organized, and able to manage multiple priorities efficiently.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

  • Oversee and manage store performance, including sales, shrink control, and all controllable expenses.
  • Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations.
  • Coach and mentor Store Managers to enhance leadership skills and business outcomes.
  • Maintain strong relationships with property management to address operational concerns and ensure compliance.
  • Ensure compliance with company policies and procedures, holding teams accountable for execution.
  • Utilize performance appraisals and coaching to cultivate a high-performing management team.
  • Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing.

Benefits

  • Weekend availability is a must for this role.
  • Opportunity to lead and develop a team in a dynamic retail setting.
  • Position located in a high-traffic area, ensuring exposure to diverse customer interactions.
  • Engagement with property management and cross-functional teams.
  • A role that emphasizes a positive work culture and customer service excellence.
Full Job Description
Job Title

General Manager

Location

Ronald Reagan Washington National Airport (DCA) - Arlington, VA 22202 US (Primary)

Job Type

Full-time

Category

Customer Service

Education

Job Description

The General Manager (GM) is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring stores operate in alignment with company standards while driving sales, profitability, and team success.

Location: Ronald Reagan Washington National Airport (DCA) - Arlington, VA 22202

Schedule: Must have weekend availability

Pay: $105,000-110,000 annually

Job Responsibilities:
  • Oversee and manage store performance, including sales, shrink control, and all controllable expenses
  • Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations
  • Coach and mentor Store Managers, providing guidance to improve leadership skills and business results
  • Maintain strong relationships with property management to address operational concerns and ensure store compliance
  • Ensure compliance with all company policies and procedures, holding teams accountable for execution
  • Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team
  • Ensure financial controls and accountability, maintaining accurate financial documentation and records
  • Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing
  • Communicate effectively with the District Manager, addressing any operational or employee-related issues
  • Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales
  • Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines
  • Lead by example, setting the tone for excellence in customer service, sales, and team engagement
  • Perform other duties as assigned to support company goals


Job Requirements

  • Bachelor's degree preferred; High School diploma required
  • Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture
  • Self-motivated, highly organized, and able to manage multiple priorities efficiently
  • Strong communication skills, both verbal and written
  • Passion for customer service and results-driven leadership
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)
  • 3+ years of multi-unit leadership experience in a retail environment


Additional Requirements

Mobility
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing
  • Normal or corrected vision and hearing
  • Can distinguish varying patterns, or materials

Language
  • Understand, speak, read, and write fluent English

Physical Activity
  • Use of fine motor hand functions
  • Lift 0-60 lbs.


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