General Manager - JOEY Maple

JOEY Restaurant Group

$100K — $140K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1-3+ years leadership experience, with a willingness to consider high-potential candidates with less experience.
  • Valid local and/or state Food Handler and Alcohol Server/Seller permits required (or ability to obtain).
  • Demonstrated passion for hospitality and a history of creating outstanding guest experiences.
  • Adaptability to a dynamic, fast-paced work environment.
  • Physical ability to handle prolonged periods of standing, bending, and lifting up to 50 lbs.

Responsibilities

  • Foster a collaborative, team-driven environment through effective leadership.
  • Deliver exceptional service to guests, embodying the brand's commitment to hospitality.
  • Address service issues and guest complaints promptly and professionally.
  • Manage store sales, budgets, and labor efficiently to ensure profitability.
  • Oversee and coach the team on service standards to elevate guest experiences.
  • Identify sales growth opportunities and enhance the overall guest experience.
  • Recruit, develop, and retain high-caliber staff to strengthen team performance.

Benefits

  • Career development, education, and growth opportunities.
  • Comprehensive medical, dental, vision, and life insurance plans, along with medical reimbursement and Employee Assistance Program (EAP).
  • Discounted meals during shifts and 10% off food and beverages for employees and guests at all JOEY locations.
  • Partnership with a clothing retailer for employee discounts.
  • Incentives for referrals and participation in sales competitions.
  • Paid vacation and sick leave.
Full Job Description
Annual Salary Range

$100,000 - $140,000 per year

Actual salary offer within the listed range may vary based on work experience and other objective factors. The pay range for this position is subject to change and may be modified in the future, in compliance with applicable laws.

As a General Manager, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience.

Duties
  • Foster a cohesive and collaborative team environment through exemplary leadership.
  • Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means!
  • Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment. It's Your Business.
  • Assist with managing store sales, budgets, cost of goods, and labor.
  • Supervise and guide our service and experience standards and provide impactful coaching as needed.
  • Build sales opportunities and positive guest experiences.
  • Fulfill recruitment needs, impact positive candidate experience and selection and retain your team.
  • Support with training and development of technical knowledge and execution.
  • Communicate daily focus and feedback to service and kitchen teams.
  • Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications
  • 1-3 + years leadership experience (If you have high potential but less experience, we still want to meet you!).
  • Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
  • Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
  • Thrive in a dynamic, fast-paced work environment.
  • Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

Required Knowledge, Skills, and Abilities
  • Successful employees at JOEY are genuine, warm, and caring.
  • They value honesty and conduct themselves with integrity.
  • They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
  • They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
  • They are passionate about quality and professionalism.
  • They possess exceptional relationship building and communication skills.
  • They encourage healthy and supportive competition within their team.
  • They exude confidence, humility, and respect.
  • They take pride in presenting a professional appearance and demeanor.

Benefits
  • Career development, education, and growth opportunities.
  • Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
  • Discounted employee shift meals.
  • 10% discount for self and guests on all food and beverages when visiting any JOEY location.
  • Discounted clothing retailer partnership.
  • Referral bonus program.
  • Sales competitions and rewards.
  • Paid vacation
  • Paid sick leave

Join our team!

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Employee discount
  • Flexible schedule
  • Disability insurance

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