IHG

General Manager

IHG$85K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in hotel operations, particularly in leadership roles
  • 2-3 years of direct hotel management experience as GM or Assistant GM
  • Hands-on leadership approach with a focus on team involvement
  • Proficient in recruiting and training hotel staff
  • Ability to handle high-pressure situations calmly and effectively
  • Exceptional guest service and problem-solving skills
  • Flexibility to work irregular hours, including weekends and holidays

Responsibilities

  • Lead and manage all hotel departments to ensure efficiency
  • Hire and train new team members to build a strong workforce
  • Enhance guest experience by ensuring high satisfaction levels
  • Develop creative revenue-increasing strategies
  • Foster relationships with guests to promote repeat business
  • Remain operationally involved to support staff during peak times
  • Implement structured processes to improve hotel operations

Benefits

  • Opportunity to lead in a fast-paced hotel environment
  • Access to training and professional development resources
  • Chance to innovate and drive business growth
  • Work in a reputable brand with established guest loyalty
  • Build and shape team culture from the ground up
Full Job Description
Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next general manager. Our busy hotel requires a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests. Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you're ready for a new challenge! Responsibilities $41 Qualifications Required • Proven experience leading a hotel with staffing challenges • Minimum 2-3 years of hotel management experience, preferably as a GM or Assistant GM • Strong hands-on leadership style; comfortable being operationally involved • Experience recruiting, training, and stabilizing hourly hotel teams • Ability to remain calm, organized, and solutions-focused under pressure • Strong guest service instincts and problem-solving skills • Willingness to work flexible hours, including weekends and holidays Strongly Preferred • Experience in limited-service hotels (50-100 rooms) • Prior Holiday Inn Express or IHG brand experience • Background in markets with tight labor availability • Leaders who enjoy building structure where it doesn't yet exist

About IHG

InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
Learn more about IHG
Size
40,000 employees
Industry

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