IHG

General Manager

IHG • $75K — $95K *
Mokena, IL 60448In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Proven experience as a Hotel Manager or in a relevant leadership role
  • Fluency in English; additional languages are a plus
  • Strong understanding of hotel management best practices, laws, and guidelines
  • Proficient with MS Office; experience with hotel management software (PMS) is advantageous
  • Exceptional customer service skills combined with a sharp business mindset
  • Excellent decision-making, problem-solving, and multitasking abilities under pressure
  • Outstanding leadership skills with great attention to detail

Responsibilities

  • Supervise all hotel departments with clear objectives
  • Plan and allocate tasks for efficient daily operations
  • Manage budgets and analyze financial reports
  • Develop and execute marketing strategies to promote hotel services
  • Engage with customers to resolve complaints and provide information
  • Oversee maintenance and renovations, ensuring operational readiness
  • Collaborate with external partners such as suppliers and event planners

Benefits

  • Enjoy a drug-free workplace with a supportive team environment
  • Benefit from comprehensive health, dental, and vision insurance
  • Receive paid time off and employee discounts
  • Take advantage of paid training for professional growth
  • Earn attractive signing and performance bonuses
  • Work a full-time schedule with 10-hour shifts, including on-call opportunities
Full Job Description
Key Responsibilities
  • Supervise all hotel departments including front desk, kitchen, housekeeping, and maintenance with clear objectives
  • Plan and allocate tasks to ensure efficient daily operations and a smooth workflow
  • Manage budgets, monitor sales and profits, and analyze financial reports
  • Develop and execute effective marketing strategies to promote hotel services
  • Engage with customers by welcoming them, resolving complaints, and providing information
  • Handle maintenance, staffing, equipment shortages, and oversee renovations
  • Collaborate with external partners such as suppliers, travel agencies, and event planners
  • Regularly inspect facilities and enforce strict health and safety standards

Essential Skills & Qualifications
  • Proven experience as a Hotel Manager or in a relevant leadership role
  • Fluency in English; additional languages are a plus
  • Strong understanding of hotel management best practices, laws, and guidelines
  • Proficient with MS Office; experience with hotel management software (PMS) is advantageous
  • Exceptional customer service skills combined with a sharp business mindset
  • Excellent decision-making, problem-solving, and multitasking abilities under pressure
  • Outstanding leadership skills with great attention to detail

Why Join Us?
  • Enjoy a drug-free workplace with a supportive, enthusiastic team environment
  • Benefit from comprehensive health, dental, and vision insurance
  • Receive paid time off, employee discounts, and mileage reimbursement
  • Take advantage of paid training to enhance your professional growth
  • Earn attractive signing and performance bonuses
  • Work a full-time schedule with 10-hour shifts, Monday to Friday, plus on-call opportunities


If you are a passionate leader ready to take ownership and elevate our hotel's reputation, apply today and become a vital part of our loving and dynamic team!
Work schedule
  • 10 hour shift
  • Monday to Friday
  • On call
Supplemental pay
  • Bonus pay
Benefits
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Paid training

About IHG

InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
Learn more about IHG
Size
40,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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