General Manager

Cooper's Hawk

$90K — $112K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 2 years as a General Manager in a full-service restaurant, scratch kitchen experience preferred.
  • Excellent verbal and written communication skills.
  • Results-driven with a focus on coaching to achieve targets.
  • Demonstrated financial acumen with extensive food knowledge.
  • Proficient in Microsoft Office Suite and familiar with restaurant management tools.
  • Must hold required certifications like ServSafe and adhere to local licensing rules.
  • Ability to lift up to 40 lbs and stand for extended hours.

Responsibilities

  • Oversee all operations of the restaurant, including kitchen, front-of-house, and retail areas.
  • Lead and develop management and hourly team members through modeling company values.
  • Utilize tools for organization, such as POS systems and scheduling software.
  • Ensure service execution meets high standards of food and hospitality.
  • Mentor managers to effectively lead their teams and navigate challenges strategically.
  • Achieve monthly sales and operational targets, particularly in growing the Wine Club.
  • Foster strong collaboration between kitchen and front-of-house teams and lead management meetings.

Benefits

  • 50% dining and carryout discount; 40% retail wine discount.
  • Monthly complimentary wine tasting for two.
  • Comprehensive health benefits including medical, dental, and vision.
  • 401(k) plan with company match and other savings accounts.
  • Paid parental leave and generous paid time off.
  • Access to mental health support and wellness programs.
  • Career development opportunities and team member rewards programs.
Full Job Description
General Manager Compensation range is $90,000 - $112,000/year + 20% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications and internal pay equity. A s a General Manager at Cooper's Hawk, you wi ll oversee a dynamic, high-volume, full-service restaurant that includes a scratch kitchen, retail tasting room and a thriving Wine Club community. You'll lead with passion and purpose, ensuring operational excellence, delivering memorable guest experiences, and growing a vibrant Wine Club Community. You'll develop and inspire a team of leaders and team members, working together to deliver uncompromising hospitality. What You Will Get 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events Monthly Complimentary Wine Tasting for Two Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount 401(k) with Company Match Health & Flexible Savings Accounts- Health and Dependent Care Long-Term Disability; Voluntary Short-Term Disability Basic Life and AD&D Insurance (with option to purchase additional coverage) Paid Parental Leave Paid Time Off Access to Team Member Relief Program Wellness and Mental Health Support "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services Team Member Rewards, Milestone Recognition and Referral Bonuses Career Development Opportunities How You Will Succeed Show Up Ready: Come prepared, stay sharp, and start strong . Oversee all aspects of restaurant operations, including kitchen, front-of-house, retail/tasting room and Wine Club Lead all Management and Hourly Team Members as a role model of Cooper's Hawk behaviors and values Use tools like POS systems, scheduling software, inventory systems and Microsoft Office to stay organized Focus on service execution and uphold all food, service, and facility standards Project a professional image to team and guests Own What You See: Take responsibility, jump in, and do what needs to be done . Approve hourly Team Member hiring decisions Mentor and develop managers to lead their teams effectively Navigate challenges strategically and ensure policies, systems, and standards are followed Be accountable for achieving monthly sales, profit targets, and operational and Wine Club goals Stay in Sync: Communicate often, move with your team, and keep service flowing . Ensure strong collaboration between kitchen and front-of-house operations Lead management meetings and foster open communication across departments Involve department managers in achieving financial and operational results Partner with the Executive Kitchen Manager and other leaders to drive success Make It Personal: Be genuine, listen well, and tailor the experience . Represent Cooper's Hawk values and create a respectful, positive and professional work environment Support your team with coaching, feedback, and development opportunities Ensure every guest receives warm, personalized service that reflects our brand Add a Touch: Go beyond the expected to create memorable moments . Champion the growth of our Wine Club Community and ensure team members are equipped to promote and grow it Celebrate team and individual achievements Lead with passion and inspire a culture of excellence and uncompromising hospitality What You Wi ll Bring Must represent Cooper's Hawk values Minimum 2 years of General Manager experience in a full-service restaurant. Scratch kitchen experience preferred A minimum age requirement of 21 years Excellent verbal and written communication skills Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth) Ability to read, understand and communicate in English Demonstrates financial acumen Extensive food knowledge and standards (Executive Kitchen Manager level) Proficient in Microsoft Office Suite Preferred certifications include ServSafe and state/local licensing requirements Must be able to lift and carry up to 40 lbs. Must be able to stand for at least 10 hours per shift Must be able to work 50-60 hours per week Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

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