The
General Manager will be responsible for safety, sales and P&L delivery, customer satisfaction and employee engagement within a designated center, while upholding the ethical standards and reputation of the organization in the community.
Responsibilities:- Develops and delivers business plans to achieve budgeted sales and required profits. This includes the development of plans for manpower, training, marketing, organizational structure, and budgeting.
- Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals are achieved.
- Overall responsibility and accountability to ensure that the overall Health, Safety & Environmental culture, and program (and associated training, inspection, and enforcement systems) exists, and the necessary resources are provided within the associated location.
- Maintains company-owned inventory within required % of annual sales and shrinkage.
- Performs "ride-along" with field based technical and sales staff. Ensures other supervisors/peers are doing the same on a regularly scheduled basis and personally inspects install jobs periodically to ensure quality.
- Interviews and approves all candidates for hire prior to job offers being extended. Ensures recruiting activities are constant.
- Ensures all job permitting is completed according to standard.
- Coordinates with Marketing team to implement digital and media strategy in local market, insures proper use of all brand standards and marks.
- Maintains the company's standard of the 100% satisfaction guarantee. Reviews customer satisfaction list daily and resolves issues the same day. Call customers to check on satisfaction.
- Works closely with representatives of shared service units (i.e., call center), marketing to ensure sales calls, service visits, repair calls and club membership goals are met daily.
- Confirms service, repair and install jobs are assigned to appropriate personnel and assures that no less than 18% of calls are promised within the advertised commitment window.
- Participates in regularly scheduled conference calls with other General Managers and attends in-person management meetings as needed throughout the year.
- Other duties as assigned.
Qualifications:- Experience in and ability to motivate teams through leading by example.
- Strong interpersonal written and verbal communication skills, including strong coaching skills.
- Proven, superior customer service and sales abilities with a strong understanding of job costing.
- Proven ability to manage and deliver budgeted sales and EBITDA monthly.
- Ability to work extended hours and weekends.
- Advanced Degree and/or 5+ years of successful home services industry profit center leadership experience with a track record of increasing responsibility with past employers in the same or similar industry
- Must learn/know the laws governing business and employment in the local market.
We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.
