Hotel General Manager | AC Hotel San Jose DowntownAs General Manager at AC Hotel San Jose Downtown, you'll lead the overall success of the property by inspiring teams, creating exceptional guest experiences, and driving strong business results. In this role, you'll provide strategic leadership and operational oversight across all departments, ensuring the property operates smoothly, efficiently, and in alignment with company values and brand standards.
You'll partner closely with ownership, corporate leadership, and on-property teams to foster a culture built on collaboration, accountability, and continuous improvement. The General Manager plays a key role in developing team members, supporting engagement, protecting property assets, and creating an environment where both employees and guests can thrive.
The Perks
*Eligibility of perks is dependent upon job status
- Annual Salary: $150,000 to $190,000 DOE
- Incentive Eligible
- Cell Phone Monthly Reimbursement: $75
- Onsite parking
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, 401K
- HSA/FSA Plans
- Employer paid life insurance
- Discounted Lodging (Yes, Discounted Travel!)
- Employee Assistance Program
What Success Looks Like:
Your Impact
- Provides strategic leadership and hands-on operational oversight for all departments, ensuring exceptional guest experiences and strong financial performance and alignment with company mission, goals, and performance standards
- Drives revenue growth with a strong sales and entrepreneurial mindset, actively leading group sales efforts, partnerships, and local market engagement to increase top-line results, including outreach, negotiations, planning, and execution of service delivery to ensure client satisfaction and repeat business
- Directs the development and achievement of the property's financial goals, including budgeting, forecasting, revenue generation, and cost management
- Acts as the primary representative of the property within the community and industry, building strong relationships that support visibility, reputation, and business growth by fostering relationships with local organizations, officials, and business partners
- Collaborates with ownership and senior leadership on strategic initiatives, performance reporting, and long-term planning. Balances ownership expectations with operational excellence and maintaining operational integrity and focus
- Navigates complex interpersonal dynamics with professionalism, maintaining a firm but approachable leadership style that earns trust and drives results
- Oversees daily hotel operations, ensuring consistent, high-quality service delivery across front office, housekeeping, food & beverage, and facilities
- Develops and executes budgets, forecasts, and revenue strategies; closely manages P&L performance, expenses, and profitability targets
- Builds, leads, mentors, and evaluates a high-performing leadership team, fostering accountability, engagement, and a high-performing, guest-focused culture
- Leads recruitment, training, and development of team members, supporting succession planning and career growth
- Conducts performance reviews of direct reports and delivers feedback, supporting their professional growth and building the bench
- Holds leaders accountable through clear performance expectations, regular feedback, and consistent documentation and performance management practices
- Monitors guest feedback and operational metrics to identify improvement opportunities and implement meaningful enhancements with department leaders
- Ensures adherence to company policies, procedures, and regulatory requirements across all operational areas.
- Oversees property maintenance, capital projects, and asset protection to preserve and enhance the hotel's value
- Demonstrates a leadership style that is confident, experienced, and personable-firm in expectations while remaining flexible, approachable, and solutions-oriented.
- Performs additional duties and special projects as needed to support business objectives
What You Bring
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of five (5) years of progressive experience as a General Manager or senior leader in a hotel or resort of similar size, service level, and complexity.
- Prior Marriott Experience preferred
- Strong ability to manage owner relationships, particularly in environments with high ownership involvement
- Strong financial acumen with proven success in budgeting, forecasting, and P&L management.
- In-depth knowledge of hotel operations, including front office, food & beverage, housekeeping, and facilities management.
- Excellent leadership, communication, and interpersonal skills with the ability to build trust and motivate teams.
- Demonstrated ability to analyze data, develop strategic plans, and drive results.
- Skilled in decision-making, problem-solving, organization, and prioritization.
- Working knowledge of applicable laws, codes, and regulations.
- Proficiency in Microsoft Office Suite, property management systems, and revenue management tools.
- Flexibility to work extended hours, including nights, weekends, and holidays, as required by business needs.
- Must have the ability to communicate effectively (verbally and written) in English
- Bilingual English/Spanish (speaking/writing)- preferred
