Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:
Enterprise Solutions - Salesforce

Position Type:
Full-Time Support

Salary Range:
$50.93-$58.84-Hourly

Scheduled Weekly Hours:
40

Anticipated Start Date:
July 13, 2026

Length of Contract:
n/a

Posting Information
Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.

Posting Closing Date:
July 2, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

The CRM Technical Lead acts as a trusted advisor, responsible for engaging with business and IT users across the College to define roadmap and align business vision with scalable architectural solutions. The incumbent works with the College's clients and other CRM team members to define business processes, architect the customer's implementation of CRM and design solutions. Work includes the entire software development lifecycle for configuration, customization, and integration of the CRM.

The incumbent is responsible for the design of the technical architecture solution that may span multiple platforms and include integration and authentication across systems. Solutions should be built taking into consideration Salesforce best practices and recommended design standards.

The incumbent will manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance with large data volumes, and built to scale.

The incumbent will articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture on the Force.com platform.

The incumbent will become a highly certified and recognized Salesforce.com platform expert.

Required Qualifications

• Minimum three (3) year diploma/degree in Computer Science/Systems/Engineering/Information Systems or Business Administration with a Computer Major;
• A minimum of three of the SF Certifications out of:
  Data Architecture and Management Designer;
  Development Lifecycle and Deployment Designer;
  Identity and Access Management Designer;
  Integration Architecture Designer;
  Community Cloud Consultant;
  Platform Developer I;
• Minimum eight (8) years of implementation experience, including development, across the full software development lifecycle;
• Minimum of 4+ years of experience in a technical lead role or as a Sr. Salesforce Developer Administrator;
• Experience with key areas of enterprise architecture, including but not limited to: integration technologies, large volume data, single sign on, and master data management;
• Experience with other development platforms, preferably .net, or java, and/or ruby;
• General experience with real-time integration; experience with integration on the Force.com platform;
• Experience with multiple, complex, and at least one large Salesforce implementation project involving multiple releases, change management process, and/or multi-locale deployment;
• Understanding of best practices and design trade-offs, with the ability to communicate design choices;
• Experience with multiple, and at least one object-oriented, development patterns/principles;
• Awareness of mobile solutions and considerations;
• Awareness of data migration considerations, design trade-offs, and common ETL tools;
• Awareness of common third-party solution providers for Salesforce;
• Experience designing test plans and evaluating effectiveness;
• Experience with lifecycle methodologies;
• Participation in knowledge sharing and mentorship;
• Proven success with projects involving the skills and technologies above, with a portfolio of references to speak for the work;
• Knowledge of internet and cloud architecture paradigms.

* This position is paid at Payband L

* Vacancy is for P13137

This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement Policyhttps://www.algonquincollege.com/policies/hr26/ (subject to change).

This position is subject to the terms of the Full-Time Support Staff Collective Agreement: SSCollectiveAgreementCurrent_E-1.pdf (algonquincollege.com)