Location: New York City (On-Site)
Compensation: $180-220k OTE + Equity
The Role

We're hiring our first US-based Solutions Engineer to own the technical relationship with customers - from first sales call through to successful implementation.

You'll be the technical expert prospects and customers rely on to understand how Kombo fits their stack, design their integration approach, and get them live. You'll work closely with our Sales team, and our CRO to close deals and with Product/Engineering to turn customer insights into product improvements.

This is a builder role. You'll help establish our US solutions team, create repeatable playbooks, and shape how we work with customers.
What You'll Do

Own the technical sales cycle

• Lead discovery and demos, translating customer requirements into integration designs
• Create technical proposals covering architecture, security, and implementation approach
• Partner with AEs to close complex deals with engineering and executive stakeholders

Drive implementations to go-live

• Own the technical relationship from POC to signed contract through production deployment
• Build implementation plans, troubleshoot API issues, and unblock customers directly
• Serve as the escalation point until customers are live and successful

Build the technical toolkit

• Create demo environments, code samples (Python, Node.js), and Postman collections
• Write integration guides, architecture diagrams, and troubleshooting documentation
• Develop sales collateral: security questionnaire responses to technical one-pagers

Scale the US solutions function

• Document repeatable playbooks for discovery, scoping, and implementation
• Feed customer insights to Product/Engineering to shape the roadmap
• Help define hiring and onboarding as we grow the team

What We're Looking For

• 4+ years in Solutions Engineering, Sales Engineering, or technical customer-facing roles at a B2B SaaS company
• Hands-on experience with APIs - you can read documentation, write sample code, and debug integration issues
• Track record working complex deals with technical and non-technical stakeholders - consistent deal value of $100k-150k+
• Strong communication skills: you can whiteboard architecture with engineers and explain value to executives
• Comfort with ambiguity and building things from scratch

How We Work

Ownership end-to-end. A customer isn't "handed off" when the contract is signed - you own the relationship from first technical call through successful go-live and beyond. Problems that surface in implementation are your problems to solve, not someone else's.

Written thinking. We use long-form documents to make decisions and share context. You'll write implementation plans, technical briefs, and customer-facing documentation that help the whole team move faster. If you prefer talking through everything in meetings, this isn't the right fit.

High-performance, high-support. We're a small team of people who are exceptional at what they do. Ex-founders, and operators who've built at scale before. We hold a high bar and give you the autonomy to meet it. We also celebrate wins together (roughly once a week for big releases, closings, or milestones).

Bias Towards Action, and high agency: We are building - if we need a resource, we create it. If a process needs improvement, we refine it. We take the initiative and ownership on everything we own, and don't wait for permission.

In-person by default. We believe the best work happens together. This role is on-site in NYC 4+ days per week.
Not a Fit If

• You prefer fully remote work
• You want a purely post-sales or purely pre-sales role
• You need extensive structure and hand-holding to be effective