$160,000 - $200,000Full-time / Onsite (5 days/week) / ~25% Travel
About The RoleWe're hiring Forward Deployed Product Engineers to deploy production AI agents inside some of the world's largest logistics companies.
You'll work directly with customer operators, engineers, and executives to understand how critical workflows actually run. Then you'll design integrations, debug production systems, and ship AI-powered workflows into environments that are often undocumented, fragmented, and business-critical.
This role sits at the intersection of engineering, product, and customer operations. You'll own deployments from initial discovery through production launch. You'll spend time with customers, both remotely and onsite, solving complex operational problems and turning those solutions into reusable product capabilities.
Success in this role is measured by outcomes. Can you get systems live, make them reliable, and solve problems in environments you do not fully control?
Every deployment teaches us something new about how logistics companies operate. The patterns you uncover become product features. The problems you solve for one customer often become capabilities we ship across the platform.
This role is for you if- You enjoy debugging messy real-world systems more than building pristine internal abstractions.
- You like working directly with customers and solving problems in ambiguous environments.
- You prefer shipping impact quickly over polishing perfect architectures.
- You enjoy being dropped into unfamiliar systems and figuring out how they work.
- You want ownership over both customer outcomes and product direction.
This role is likely not for you if- You enjoy debugging messy real-world systems more than building pristine internal abstractions.
- You like working directly with customers and solving problems in ambiguous environments.
- You prefer shipping impact quickly over polishing perfect architectures.
- You enjoy being dropped into unfamiliar systems and figuring out how they work.
- You want ownership over both customer outcomes and product direction.
What You'll Do- Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal tools with minimal guidance.
- Design and build integrations between customer systems and Pallet's AI platform.
- Debug production failures across distributed systems, authentication layers, data pipelines, and third-party services.
- Work onsite with customers to diagnose issues, ship fixes, and drive successful launches.
- Own customer deployments end-to-end, from technical discovery through production stability.
- Make pragmatic engineering tradeoffs under real-world constraints and tight timelines.
- Identify recurring implementation patterns and turn them into reusable product capabilities.
- Partner closely with engineering and product teams to shape the roadmap based on customer needs.
Who You Are- 2-5 years of experience building and owning production systems in high-growth startups or similarly demanding environments.
- Strong experience working with APIs, integrations, authentication systems, and event-driven architectures.
- Proven ability to debug complex systems in production.
- Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly.
- Strong communication skills and the ability to build trust with technical and non-technical stakeholders.
- Experience working directly with customers is a strong plus,
Our Tech Stack- Backend: Node + TypeScript on Encore.dev. Event-driven design with message passing and queues. Hosted on GCP
- Database: PostgreSQL
- LLMs: OpenAI, Anthropic, Google for foundation models; fine-tuned models on Vertex AI
- Browser Automation: Playwright
- Frontend: Next.js + React + TypeScript. Hosted on Vercel
- Observability: Datadog for logging and metrics
The estimated salary range for this role is $160,000-$200,000, depending on experience and skill set. In addition to base salary, we offer competitive equity, benefits, and growth opportunities. Final compensation will be determined based on a combination of factors, including experience, qualifications, and location.
Our Benefits We invest in our people the same way we invest in our product: seriously.
- Health, Vision, and Dental benefits
- Flexible PTO
- + Life Insurance and Accidental Insurance
- ♥ Short-Term Disability Coverage
- Generous salary and equity for all staff
- 401k option; helping you save for the future
- Yearly learning and development stipend
- Commuter benefits for Bay Area employees
- Uber ride stipend if you ever have to work late in the office
- Remote office home stipend to get you comfy in your space
- Daily catered lunches provided
- Onboarding trip to San Francisco HQ if you work remotely
- Monthly happy hours
- Annual Company Offsites; our last one was in Palm Springs CA
Workplace PolicyWe are an in-person company. Our offices in San Francisco and New York City are where ideas get built, decisions get made, and the team gets stronger. We have invested in making them genuinely great places to spend your day, with catered lunches, monthly happy hours, and people who care about the work and each other.
Most of our team works in office five days a week. For select roles, we hire remotely across the U.S. Remote employees come to San Francisco for their first week to onboard and meet the team, and we cover the full trip. Most remote employees visit once a year after that, with all travel, lodging, and meals on us.
Every role is different. Travel expectations are always shared upfront in the job description and confirmed in your first call with us. No surprises.
