Salesforce

Forward Deployed Engineer

Salesforce$150K — $247K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
  • Expertise in building external-facing products in enterprise B2B SaaS environments
  • Strong knowledge of business workflow mapping, process modeling, and improvement methodologies
  • Proven experience translating business requirements into structured automated workflows or solutions
  • Hands-on experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
  • Exceptional communication skills to present complex ideas clearly to varied audiences
  • Demonstrated ability to collaborate with cross-functional teams globally

Responsibilities

  • Own the roadmap for process blueprints and automation solutions
  • Manage the feature lifecycle from discovery through launch and iteration
  • Identify operational inefficiencies and automation opportunities
  • Map and analyze customer requirements in conjunction with team leaders
  • Design automated enterprise-grade solutions using platform features
  • Translate goals and requirements into Product Requirement Documents (PRDs)
  • Conduct research to understand customer pain points and product opportunities
  • Ensure technical feasibility and enhance user experience through collaboration with Engineering and Design

Benefits

  • Comprehensive health and wellness programs
  • Flexible work hours and remote work options
  • Opportunities for professional development and certifications
  • Access to cutting-edge AI tools and resources
  • Support for work-life balance and personal growth
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

The Forward Deployed Engineer sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities - while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value.

You will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality.

Responsibilities

Roadmap & Solution Ownership
  • Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs
  • Own the feature lifecycle for specific components from discovery through launch and iteration
  • Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows

Blueprint Design & Execution
  • Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
  • Build solution blueprints and workflow automations using current platform features
  • Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions
  • Validate, test, and iterate blueprints for accuracy, consistency, and performance

Technical Specification & Delivery
  • Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria
  • Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
  • Document solution architecture, demonstrations, and implementation guidelines

Customer & Market Research
  • Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities
  • Act as the voice of the customer within the development process

Cross-Functional Collaboration
  • Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences
  • Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability
  • Support rollout and enablement of blueprint solutions across teams and customers


Required Qualifications
  • 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
  • Experience building external-facing products in enterprise B2B SaaS environments
  • Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
  • Proven experience translating business requirements into structured automated workflows or solutions
  • Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
  • Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences
  • Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success
  • Rigor and consistency in managing product backlogs and executing delivery


Preferred Qualifications
  • Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology
  • Experience with prompt design or agent-based automation solutions
  • Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)
  • Experience with network effects and cold start strategies
  • Familiarity with feature prioritization and product feedback processes
  • Lean, Six Sigma, or related process improvement certification
  • A related technical degree


Success Metrics
  • Efficiency improvements and measurable reduction in manual work for customers
  • Blueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)
  • Quality and clarity of roadmap feedback influencing platform improvements
  • Time-to-value and scalability of solution deployments
  • Customer satisfaction and depth of engagement with deployed solutions


*LI-Y

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At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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