NICE Ltd.

Forward Deployed Engineer

NICE Ltd. • $100K — $150K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in building and operating scalable production systems.
  • Startup founder or early engineer experience preferred, with an understanding of speed, quality, and ownership tradeoffs.
  • Proven technical problem-solving ability in dynamic environments.
  • Experience with AI/LLM-powered systems in production is advantageous.
  • Proficiency in tools related to AI agent frameworks, orchestration, and prompt engineering is essential.
  • Familiarity with programming languages like React, TypeScript, or Go is beneficial.
  • Strong customer-facing skills and experience in a technical role is a plus.

Responsibilities

  • Architect and deliver fully operational conversational AI agents integral to business growth.
  • Lead projects from early pilots to launch, overseeing the entire AI agent lifecycle.
  • Collaborate with top decision-makers to resolve critical challenges using agentic AI.
  • Develop AI systems that significantly enhance customer experience and operational efficiency.
  • Create adaptable frameworks for AI agents suited to various sector needs.
  • Innovate on new product features and enhancements for agent technology.
  • Establish best practices for the construction, evaluation, and continuous improvement of AI agents.

Benefits

  • Opportunity to build production-level AI agents that have a tangible impact.
  • Collaborate with top industry leaders from recognized enterprises and startups.
  • Influence the strategic direction of AI platforms based on real-world applications.
  • Enjoy full autonomy and responsibility over projects and their outcomes.
  • Work with cutting-edge technology and access the latest advancements in AI and related infrastructure.
Full Job Description
So, what's the role all about?
  • You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
  • These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
  • You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
  • You'll collaborate directly with decision-makers at the world's leading enterprises to tackle their highest-priority challenges with agentic AI.
  • The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?
  • Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
  • Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
  • Design reusable agent frameworks adapted to the specific demands of different industries.
  • Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
  • Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
  • Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?
  • Hands-on experience building and operating end-to-end production systems at scale.
  • With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
  • Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.
  • Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
  • Experience developing or operating AI/LLM-powered systems in production is a major plus.
  • Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
  • Familiarity with React, TypeScript, and/or Go is an advantage.
  • At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
  • Prior experience in customer-facing or externally-led technical roles is a plus.
  • A clear, direct communicator who can be equally persuasive with engineers and executives.
  • Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
  • Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?
  • Build AI agents that run in production at meaningful scale, not slideware or research exercises.
  • Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
  • Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
  • Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
  • Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.


Requisition ID: 10576

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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