About the RoleThis is a high-ownership role that blends:
- Customer-facing technical architecture and implementation
- Technical partnership across the customer lifecycle
- Workflow design, deployment, and problem solving
- Cross-functional collaboration with Product, Engineering, and Go-to-Market teams
As an early member of the Forward Deployed Engineering team, you'll help define how we deliver and scale end-to-end customer implementations-from technical discovery and proof-of-concept through production deployment and long-term adoption.
What You'll DoCustomer Solutions & Implementation- Own technical delivery across customer implementations-from technical discovery and proof-of-concept through successful deployment and onboarding
- Partner with customers to architect, implement, and optimize complex workflows on the Feathery platform
- Guide customers on best practices for building scalable, maintainable workflow solutions
- Measure success through successful customer adoption and long-term customer success
Technical Partnership & Solution Design- Partner closely with Sales to understand technical requirements and deliver scalable workflow solutions
- Translate customer requirements into scalable workflow solutions
- Build demos, prototypes, and implementation examples that showcase Feathery's flexibility and power
- Serve as a trusted technical advisor to prospects and customers from evaluation through implementation
Product Feedback & Platform Enablement- Share customer implementation insights and feature requests that help shape the evolution of the Feathery platform
- Create technical content, including implementation guides, documentation, and example applications
- Help customers and internal teams maximize the capabilities of the Feathery platform
- Contribute to improving onboarding and implementation best practices
Team & Function Building- Help turn successful customer implementations into repeatable playbooks, documentation, and best practices
- Contribute to hiring and mentoring future team members
- Improve internal processes, tooling, and implementation playbooks as the team scales
About You- Experience in a customer-facing technical role (Forward Deployed Engineering, Solutions Engineering, Sales Engineering, Customer Success, or similar)
- Strong problem-solving skills, especially in workflow automation and data-intensive environments
- Strong working knowledge of JavaScript, including writing and troubleshooting scripts and implementation logic
- Basic familiarity with Python (able to build/debug APIs)
- Strong communication skills with the ability to work across technical and non-technical teams
- Comfortable owning customer implementations from discovery through deployment
- Proactive, resourceful, and comfortable in a fast-paced startup environment
- Strong sense of ownership with a focus on delivering exceptional customer outcomes
Bonus- Experience with B2B SaaS fintech platform or workflow automation tools
- Familiarity with low-code/no-code platforms
- Experience delivering enterprise customer implementations
- Background in financial services (insurance, wealth management, lending)
- Experience creating technical documentation, demos, or implementation guides
What We Offer- Competitive compensation and equity
- Health, dental, and vision coverage
- Unlimited PTO
- Downtown Toronto office location
- Office snacks and lunches
- A supportive, low-ego team that values ownership and growth
- Company offsite to connect and recharge
If you're excited about helping enterprise customers successfully implement and scale mission-critical workflows - and want to play a key role in shaping the customer experience at a fast-growing startup - we'd love to hear from you.
