The RoleWe're hiring a
Forward Deployed Engineer to work directly with customers and help define how Broccoli deploys successfully at scale.
This is a highly technical, customer-facing role. You'll sit at the intersection of engineering, product, and customer operations - owning deployments, building integrations, solving live issues, and turning customer-specific needs into repeatable systems. As one of the earliest people in this function, you'll also help shape the playbook, tooling, and structure for how Forward Deployed Engineering works at Broccoli.
This role is ideal for someone who likes operating in ambiguity, shipping quickly, working directly with customers, and building from zero to one.
What You'll Do- Own the technical success of customer deployments from scoping through launch
- Work directly with customers to understand workflows, operational constraints, and integration requirements
- Build and maintain integrations, configurations, internal tools, and customer-specific solutions needed to make Broccoli work in production
- Debug live issues across voice, workflows, integrations, and agent behavior in high-stakes environments
- Translate customer needs into technical requirements and partner closely with engineering to drive fixes and product improvements
- Identify patterns across deployments and turn one-off requests into repeatable processes, tooling, or platform capabilities
- Help establish best practices, playbooks, and technical standards for the Forward Deployed Engineering function
What We're Looking For- 5+ years of experience in software engineering, solutions engineering, forward deployed engineering, or other highly technical customer-facing roles
- Strong engineering fundamentals with the ability to write and ship production-quality code
- Experience owning ambiguous technical problems end to end with minimal oversight
- Ability to work directly with customers and translate between business needs and engineering execution
- Good judgment on when to build something bespoke and when to create scalable, reusable solutions
- Strong communication skills and a high sense of ownership
- Comfort operating in a fast-moving startup environment
Nice to Have- Experience building API integrations with vertical SaaS platforms such as ServiceTitan, Jobber, Housecall Pro, or similar systems
- Experience with voice AI, conversational systems, or real-time production workflows
- Previous experience in a forward deployed engineering model or post-sales technical deployment role
- Experience in home services, field services, or other operationally complex vertical software environments
- Experience as an early hire helping define a new technical function
