What you'll doAs a Food Experience Manager, you will be a key architect of our global food programs, based in our Oyster Point Headquarters, but with a worldwide impact.
Responsibilities- Global Program Builder: You will take the lead in designing, building, and documenting our scalable, global "playbooks" for core operational functions (e.g., vendor QBRs, new site launches, budget management).
- Drive Global Program Execution: You will be responsible for the successful execution of our global standards across a fluid portfolio of offices, which may span multiple regions. Your role is to ensure consistency, compliance, and high performance, regardless of location.
- Synthesize Global Data: You will analyze user feedback and operational data from across our entire global portfolio to identify systemic trends, risks, and opportunities, transforming that data into actionable business intelligence for the whole team.
- Lead High-Stakes Vendor Partnerships: You will manage the relationship and performance of our strategic food service partner(s), ensuring strict adherence to our Statements of Work (SOWs) and leading rigorous Quarterly Business Reviews (QBRs).
- Advise on Global Growth: As a direct partner to the Global Head of Food, you will serve as a strategic advisor for all new office builds and expansions, providing expert input on design and operational readiness, no matter the location.
- Developing communication strategies: Lead program change by developing adoption plans, training, and communication strategies that drive consistent execution across regions.
Who you areWe're looking for someone who is passionate about food and hospitality but thinks like a systems architect for a global product. While deep hospitality experience is a plus, we are excited to consider exceptional candidates from diverse operational backgrounds, including tech, logistics, or high-end retail, who have a proven track record of building scalable, user-obsessed systems.
- You are an expert in creating world-class customer experiences and are obsessed with using scalable, data-driven systems to deliver them consistently across cultures.
- You have a proven track record of managing complex, multi-unit or multi-regional operations, and have experience building a single, consistent standard and deploying it across a diverse portfolio.
- You are deeply analytical and data-fluent, able to synthesize disparate data sets from multiple regions into a single, cohesive strategic narrative.
- You are a "first-principles" thinker who is energized by questioning industry conventions and building something new.
- You are a natural stakeholder manager, able to partner effectively with cross-functional teams like Real Estate, Finance, and Legal to influence outcomes.
- You have direct experience managing high-stakes third-party vendor relationships, including contract negotiation and performance management.
Minimum requirements- 8+ years of leadership experience building and scaling complex, customer-facing operations (e.g., in the food & beverage, high-end retail, or tech industries).
- Direct experience in concept development, multi-unit operations, or scaling a service-oriented business.
- Demonstrable experience managing a P&L and using data to drive business decisions.
